style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world. At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:
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normal;">
style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.- Stay in
the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
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normal;">
style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.
A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the ninth
year.
Your day to day:
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The moment a guest steps
into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you’ll not only be the person they rely
on to handle transactions, offer local insights and anticipate every detail of
a friction-free experience. You’ll also create the warm atmosphere that makes
our guests feel at home in any location.
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style="color: windowtext; font-family: "Times New Roman",
serif;">Offer an enhanced
experience to every guest upon checking in.
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0in;">Be the warm welcome
that kicks off a memorable guest experience
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0in;">Acknowledge IHG
Rewards Club members and returning guests, in person or on
the phoneTake and manage guest bookings, up-selling opportunities
and telling them about ways to improve their stay
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0in;">Handle cash and credit
transactionsStart every stay right by swiftly checking guests in and out
- take IDs, hand out room keys, and control and release safety deposit
boxes
Stay one step ahead of guests’ needs – record and act
on their preferences, and handle their messages, requests, questions
and concerns
Be a trusted contact for all guests. Help them with anything
from bill issues to local knowledge, and loop in management when
necessary
Stay safe all the time. Following our safety procedures,
you’ll report all incidents and wear any protective gear
needed
Take pride in your appearance and place as a brand
ambassador
Always know what events and activities are on the day’s
schedule
Jump into
other ad-hoc duties when your colleagues need your
help
style="font-family: "Times New Roman", serif;">What we need from you:
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style="color: windowtext; font-family: "Times New Roman",
serif;">Communication skills -
guests will need to come to you with concerns as well as compliments, so you’ll
be easy to talk to
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serif;">Your problem-solving
skills will turn issues into opportunities so every guest leaves with great
memoriesFluency in the local language - extra language skills
would be great, but not essential
Literate
and tech-savvy - you’ll need a good grasp of reading, writing, basic maths
and computersFlexibility - night, weekend and holiday shifts are all part
of the job
You’ll have a high school diploma or qualification.
A college or university degree would be a bonus, but
not essential
Experience - ideally you’ll have spent at least one year
in a front desk or guest service position
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0in;">Strength - sometimes
you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling
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style="font-size: 12pt;">What
we offer:
style="font-family: "Times New Roman", serif;">The hourly pay range for this role is $19.00
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We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401(k), and many other benefits to eligible employees. Additionally, hotel
discounts worldwide are available as well as access to a wide variety
of discount programs and the chance to work with a great team of people. Most
importantly, we'll give you the room to be yourself.
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IHG is an equal opportunity
employer: Minorities/ Females/ Veterans/ Disabled.
