Group Sales Manager

Group Sales Manager

Job Band:
H06

JOB OVERVIEW
Develop business through direct sales
solicitation for an assigned territory or market segment(s).  

At
InterContinental Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need
you to:
•    Be charming by being approachable, having
confidence and showing respect.
•    Stay in the moment
by understanding and anticipating guests’ needs, being attentive and taking
ownership
of getting things done.
•    Make
it memorable by being knowledgeable, sharing stories and showing your style
to create moments that make people feel special.

DUTIES
AND RESPONSIBILITIES
FINANCIAL RETURNS
•    Establish
client base of individuals, organizations, associations, social, and/or
corporate businesses through direct outside and inside selling to secure
business for the hotel to ensure that room night sales and revenue goals are met
or exceeded.
•    Actively prospect and qualify new
business.  
•    Achieve personal and team goals
as assigned.
•    Negotiate guest room rates, meeting
room rental, function space, and/or hotel services within approved booking
guidelines.  Accurately produce and/or review all sales contracts, rate
agreements, and/or banquet/catering event
orders. 
•    May assist in developing
and implementing sales plans.  May also participate in the annual budgeting
and planning process.

PEOPLE
•    Work closely
with other hotel departments to facilitate services agreed upon by the sales
office and prospective clients.  Disseminate sales-related information
to other departments as appropriate.
•    Arrange
and conduct special events, site inspections, and off-site presentations
for potential clients.  Entertain clients in accordance with established
company and hotel policies and guidelines.
•    Maintain
client files and update information daily in accordance with established
departmental policies and procedures.  Produce monthly sales-related
reports and sales forecasts for assigned area
of responsibility.

•    Promote teamwork and quality
service through daily communication and coordination with other departments.
 Key departmental contacts include all hotel departments.
 

GUEST EXPERIENCE
•    Attend and represent
hotel at trade shows and conventions and/or participate in sales trips to key
feeder markets.
•    Follow up with clients regularly
during and after departure to ensure satisfaction and secure future
bookings.
•    Promote teamwork and quality service
through daily communication and coordination with other departments.  Key
departmental contacts include all hotel departments.
 
•    Interact with outside
contacts:
•    Guests – to ensure their total
satisfaction
•    Airlines, wholesalers, corporate
accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow
up on events, and generate new business 
•    Other
contacts as needed (Professional organizations, community
groups)

RESPONSIBLE BUSINESS
•    Monitor
and handle inquiry calls and provide client proposals in accordance
with established departmental policies
and procedures.
•    Perform other duties
as assigned.
•    May serve as “manager on duty”
as required.

ACCOUNTABILITY
This job is a sales professional
with established sales goals.

QUALIFICATIONS AND REQUIREMENTS
Some
College plus 1-2 years sales or marketing related experience, or equivalent
combination of education and experience.  Related degree preferred.
 Prior hotel sales experience preferred.  Must speak fluent English.
 Other languages preferred.

This job requires ability to perform
the following:
o    Frequently  standing up
or moving within and outside of
the facility
o    Carrying or lifting items weighing up
to 25 pounds
o    Handling
objects

Other:

•    Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with guests, employees and third parties
that reflects highly on the hotel, the brand and
the Company.
•    Reading and writing abilities
are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions,
and training 
•    Mathematical skills, including
basic math, budgeting, profit/loss concepts, percentages, and variances
are utilized frequently.
•    Problem solving, reasoning,
motivating, organizational and training abilities are used
often. 
•    Ability to travel to attend workshops,
tradeshows, conventions, etc.
•    May require a valid
Driver’s License.
•    May be required to work nights,
weekends, and/or holidays.

Compensation: $70,304 - $78,000 USD
annually 

At IHG Hotels & Resorts, we are proud to be
an equal opportunity employer. IHG Hotels & Resorts provides equal
employment opportunities to applicants and employees without regard to
an individual's, race, color, ethnicity, national origin, religion, sex, veteran
status or any other characteristic protected by law. This employer follows
the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All
qualified applicants, including those with arrest or conviction records, will
be considered.