Cluster Reservations Agent - Six Senses Rome, Milan, Ibiza (based in Milan)

Six Senses is looking for a passionate and detail-oriented Cluster
Reservations Agent to join our team. This role plays a vital part in ensuring
the smooth and efficient handling of all reservations across our properties,
delivering personalized service that reflects our brand values of wellness,
sustainability, and emotional hospitality.

The ideal
candidate combines operational excellence with a genuine passion for guest
experience, ensuring every booking reflects the Six Senses philosophy
of reconnecting with oneself, others, and the world around
us.

Wellness

At Six
Senses, wellness is at the heart of everything we do. The Cluster Reservations
Agent embraces our holistic wellness philosophy and supports brand initiatives
such as Sleep with Six Senses
and Grow With Six Senses. They actively
participate in Mission Wellness activities
and promote a balanced, mindful approach in daily interactions with both guests
and
colleagues.

Sustainability

Sustainability
defines our culture and operations. The Cluster Reservations Agent ensures all
reservation activities align with Six Senses sustainability standards —
including responsible purchasing, waste reduction, and the elimination
of single-use plastics.

They demonstrate environmental and cultural sensitivity, contributing to
a positive impact on both the local community and
the planet.

Operational
Ownership

The Cluster Reservations Agent
is responsible for the accurate and efficient management of all reservations.
This includes handling individual and group bookings, processing reports,
maintaining guest data, and ensuring that every reservation meets brand
and service standards.

They also support the Cluster
Reservations Manager in maximizing occupancy and revenue, manage overbooking
situations, assist with rate strategies, and communicate professionally
with travel partners, guests, and internal
departments.

Key
Responsibilities

• Process and manage all room
  reservations efficiently and accurately.
• Handle special
  requests, group bookings, and room allocations.
• Update
  and maintain all reservation systems and reports.
• Support
  the Cluster Reservations Manager in achieving occupancy and rate
  targets.
• Maintain guest profiles and ensure data
  accuracy.
• Promote and upsell resort, spa, and dining
  facilities.
• Ensure service excellence and proactive
  communication with guests and partners.
• Adhere to Six
  Senses’ operational, wellness, and sustainability
  standards.

About
You

• Diploma or degree in Hospitality Management
  or related field.
• Minimum one year of experience in
  a reservations or similar role within luxury
  hospitality.
• Excellent organizational and communication
  skills.
• Strong computer literacy (MS Office, PMS, GDS,
  CRS).
• Fluent in English; knowledge of the local language
  is an advantage.
• Passionate about sustainability, wellness,
  and guest satisfaction.
• Professional, courteous,
  and collaborative attitude with a proactive
  mindset.

Join Our
Vision

At Six Senses, we inspire people to reconnect
— with themselves, with others, and with the world around them. By joining us
as a Cluster Reservations Agent, you’ll become part of a global community
that celebrates authenticity, care, and innovation while making a meaningful
contribution to the planet and our guests’ wellbeing.

Cluster
Offices are located in the San Babila area, in the heart
of Milan.

Six Senses is an equal opportunity employer.
This policy applies to all terms and conditions of employment.