Area Revenue Manager

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, San Antonio
Job Description

Implement and support company pricing, market strategy, yield,
distribution & selling strategies, and revenue management best
practices.  Manage hotel revenue generation & maximization through full
utilization of company systems, business processes
and specifications.

At
InterContinental Hotels &
Resorts® 
we want our guests to feel
special, cosmopolitan and In the Know which means we need you to:

style="list-style-type: disc;">
  • lang="EN-GB">Be charming by being approachable, having
    confidence and showing respect.

  • class="ICBulletnospaceafter">Stay in
    the moment
    by understanding and anticipating guests’ needs,
    being attentive and taking ownership

    of getting
    things done.

  • lang="EN-GB">Make it memorable by being knowledgeable, sharing
    stories and showing your style to create moments that make people feel
    special.

  • Duties
    and Responsibilities

    lang="EN-GB">FINANCIAL RETURNS

      style="margin-right: -27pt;">Receive all definite
      and tentative group bookings and provide the General Manager with qualified
      analysis of how each booking will impact occupancy, average rate, and rooms
      profit over the dates in question.
      Review and approve all group proposals with Sales
      and/or General Manager.      Collaborate with Sales Department
      on group rates.
    • style="font-size: 10pt; letter-spacing: -0.15pt;">Works closely with Regional
      Director of Revenue Management, hotel sales and hotel management to establish
      and implement pricing, yield, and selling strategies for the hotel, based
      on market factors and company guidelines. 
    • class="ortl-align-justify">

      style="font-size: 10pt;">Explore and provide variations in the market mix
      which would stimulate additional revenue without increasing
      costs.

    • Oversee and evaluate the effectiveness
      of any internal incentive programs for Front Office, Reservations, Sales
      and Convention Services.  Then provide the General Manager with clear
      payback analysis.  Assist the General Manager in making necessary
      adjustments to any program.

    • style="text-align: justify;">Responsible for
      the maintenance of any software programs which contribute to the management
      of room’s revenue, including PERFORM, RBI and Delphi/Profit Pack or any other
      Group Sales System.

    • style="text-align: justify;">Establish hotel
      pricing levels in all segments.

    • Monitor
      competitor strategies and data; maintain understanding of the dynamics of
      the local market and demand generators and present appropriate action plans
      to management.  Monitor and communicate fluctuations in occupancy
      to operational departments so they can effectively manage staffing requirements
      and increase efficiency.
    • style="font-size: 10pt; letter-spacing: -0.15pt;">Assist with the annual hotel
      budget development and ongoing results analysis.
    • style="margin-right: -27pt;">Promote teamwork
      and quality service through daily communication/briefings and coordination
      with other departments.  Key departmental contacts include all hotel
      departments. 
    • style="font-size: 10pt;">Interact with outside contacts: style="list-style-type: circle;">
    • style="font-size: 10pt;">Guests – to ensure their total
      satisfaction
    • Corporate Revenue  – to develop and implement support teams’
      strategies 
    • style="font-size: 10pt;">Other contacts as needed (Professional organizations,
      community groups)

    lang="EN-GB">PEOPLE

    GUEST
    EXPERIENCE

    • Responsible
      for the daily room inventory management process.  Actively monitor group
      blocks to determine rooms availability for sale. 
    class="ICTextSubhead">RESPONSIBLE BUSINESS

    style="list-style-type: disc; padding-left: 48px;"> class="ortl-align-justify">

    style="font-size: 10pt;">Work closely with the Director of Sales &
    Marketing, the Front Office Manager and Reservations Manager to ensure their
    departmental objectives and responsibilities to The Hotel Management Group
    are met without having a negative impact on total rooms revenue
    management.  This is with special attention to Corporate Marketing
    Programs, Special Promotions, and PCR customers, Local Volume Accounts,
    Corporate Negotiated Accounts and Towers Operations.

    class="ortl-align-justify">

    style="font-size: 10pt;">Prepare quarterly presentations or reports for
    the Revenue Management Committee and the Vice President of the Team’s progress
    toward the goals of the five-year forecast.  Include a detailed analysis
    on The Impact of Group Bookings, Adjustments to the current Year Forecast,
    and Analysis of Variances.

  • style="text-align: justify;">Conduct a weekly
    Revenue Management Meeting where the current 120-day booking period is evaluated
    for proper rate and availability control.  As chairperson, the Revenue
    Manager gives a synopsis of results vs. decision form the previous week
    and leads discussion on future issues.

  • class="ortl-align-justify">

    style="font-size: 10pt;">Prepare all reports and analyses necessary to conduct
    the above-stated meeting.

  • style="text-align: justify;">Receive all
    revisions to definite and tentative group bookings to prepare revised analysis
    as needed.

  • style="font-size: 10pt;">Perform other duties as assigned.
  • style="border-width: medium; border-style: none; border-color: currentcolor;
    border-image: initial; padding: 0in 0in 4pt;">

    lang="EN-GB">ACCOUNTABILITY

    This job is the top revenue position
    in the hotel and is responsible for managing the hotel’s revenue-related
    strategies, achieving and exceeding the hotel’s RevPAR Index and RevPAR
    goals.  Typically exists in a large full service, luxury, or resort hotel
    with a wide range of services and facilities and may have area or multi-unit
    responsibilities.   

    QUALIFICATIONS
    AND REQUIREMENTS

    Bachelor’s
    degree in Hotel Administration, Business Administration and 2 plus  years
    hotel management experience.  MBA degree and previous Revenue Management
    or Pricing experience is preferred. Must speak fluent
    English. 

    This job requires ability to perform the following:

    style="list-style-type: disc; padding-left: 48px;">
  • Carrying or lifting items weighing up to 10 pounds

  • style="margin-bottom: 0.0001pt; margin-right: -27pt; margin-top: 0in;"> style="font-size: 10pt;">Use a keyboard to operate various property management
    and reservations systems, etc.

  • Other:

    style="list-style-type: disc;">
  • Communication skills are utilized
    a significant amount of time when interacting with others; demonstrated ability
    to interact with customers, employees and third parties that reflects highly
    on the hotel, the brand and the Company.
  • Mathematical skills, including basic
    math, budgeting, profit/loss concepts, percentages, and variances are utilized
    frequently.
  • Understanding of microeconomics as it applies to hotel
    business.
  • Demonstrated knowledge of effective hotel pricing concepts, yield
    management optimization and selling strategies, and ability to determine
    which concepts to apply in given market conditions.
  • style="margin-right: -27pt;">Strong computer
    skills are required.
  • style="font-size: 10pt;">Strong reading and writing abilities
    are required.
  • style="font-size: 10pt;">Problem solving, reasoning, motivating, organizational
    and training abilities are used often.
  • Ability to travel to attend workshops,
    specialized training and or certifications.
  • May be required to work nights, weekends,
    and/or holidays.
  •  

    The salary
    range for this role is $60K to $75K. This job is also eligible for bonus pay.
    We offer a comprehensive package of benefits including paid time off,
    medical/dental/vision insurance, 401k, and many other benefits to eligible
    employees.