Front Office Manager - InterContinental New York Barclay
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, New York
Do you see yourself
as a Front Office Manager?
Light", sans-serif;">At InterContinental New York Barclay, we are looking
for a confident and service-driven leader to oversee our Front Office
operations. As the Manager on Duty, you will play a critical role in ensuring
seamless operations, guest satisfaction, and hotel safety, while upholding
the highest luxury service standards. This is a unique opportunity to take
ownership of the hotel, make impactful decisions, and create memorable guest
experiences in a dynamic, fast-paced environment
Job Overview
Light", sans-serif;">Assist in managing all aspects of the front office
areas which may include but is not limited to guest registration, bell services,
concierge services, business center, telephone services, and guest reservations
to ensure guest satisfaction and maximize hotel profitability. Adhere
to all brand standards and desk merchandising. Serve as Front Office
Manager in his/her absence.
Light", sans-serif;">At InterContinental Hotels & Resorts® we
want our guests to feel special, cosmopolitan and In the Know which means
we need you to feel special, cosmopolitan and In the Know which means we need
you to:
Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking
ownership
of
getting things done.
Light", sans-serif;">Make it memorable by
being knowledgeable, sharing stories and showing your style to create moments
that make people feel special.
Duties and Responsibilities
Assist
in maintaining procedures for security of monies, credit and financial
transactions, and guest security. Check billing instructions
and guest credit for compliance with hotel credit policy.
Light", sans-serif;">Manage expense budgets for Front Office division,
inventory, order, and work with suppliers for improved pricing and cost
savings.
Assist
in managing the day-to-day activities of the Front Office staff. Schedule
employees to ensure proper coverage.
Light", sans-serif;">Ensure all staff is properly trained on systems,
security and cash handling procedures, and service standards and have the tools
and equipment needed to effectively carry out their job
functions.
Light", sans-serif;">Promote teamwork and quality service through daily
communication and coordination with other departments. Key departmental
contacts include Accounting, Revenue Management, Sales and Marketing, Catering,
Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
Light", sans-serif;">Ensure guests receive prompt, professional attention
and personal recognition. Ensure guests are greeted upon
arrival. Respond appropriately to guest
complaints. Implement appropriate service recovery gestures
in order to ensure total guest satisfaction.
Light", sans-serif;">Schedule and regularly conduct routine inspections
of the front office and public areas to ensure the appearance of such areas
reflects highly on the hotel, brand, and Company. Assist in creating
and implementing action plans to correct deficiencies.
Light", sans-serif;">May serve as “manager on duty”
as required.
Light", sans-serif;">Perform other duties as assigned including assisting
staff with their job functions during peak periods.
Light", sans-serif;">Bachelor’s degree in Hotel Management, Business
Administration or related field plus two years front office/guest services
experience including supervisory experience in hotels. Must speak fluent
English. Other languages preferred.
This job requires ability to perform
the following:
Frequently standing up behind the desk and front office
areas
Carrying or lifting items weighing up to 50
pounds
Handling various objects
Other:
Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with guests, employees
and third parties that reflects highly on the hotel, the brand and
the Company.
Light", sans-serif;">Reading and writing abilities are utilized often when
completing paperwork and management reports, interpreting results, giving
and receiving instructions, and training
Light", sans-serif;">May be required to work nights, weekends, and/or
holidays.
Light", sans-serif;">
Light", sans-serif;">The statements in this job description
are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
Light", sans-serif;">We offer comprehensive package of benefits
including paid time off, medical/dental/vision insurance, 401(k), and any other
benefits to eligible employees. Hotel discounts worldwide are available as well
as the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself. So, what's your
passion?
The salary range for this role is $68,000 - $75,000
annual. This range is only applicable for jobs to be performed
in New York City, NY. This is the lowest to highest pay scale we in good faith
believe we would pay for this role at the time of this posting. We
may ultimately pay more or less than the posted range, and the range may
be modified in the future. An employee’s pay position within the pay range
will be based on several factors including, but limited to, relevant education,
qualifications, certifications, experience, skills, seniority,
geographic location, performance, shift, travel requirements, sales
or revenue-based metrics, and business or organizational needs.
As
the world’s first and most global luxury hotel brand, InterContinental Hotels
& Resorts has pioneered international travel since the 1940s, we
are passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in
being genuine ambassadors of the InterContinental®️ brand and to be part of
the brand you will have a thirst for travel, passion for culture
and appreciation for diversity. We create inspiring experiences for
those seeking a richer perspective on the world.
If you’d like to embrace a world of opportunities, we’d like to welcome you
to the world’s most international luxury hotel brand. Let’s Go Further
Together.
