Senior Manager, Workforce Management

This role will support the implementation and long-term sustainability of UKG
Pro Workforce Management across IHG’s U.S. hotel portfolio. Drive operational
alignment, adoption, and continuous optimization of workforce management
practices to deliver measurable improvements in labor productivity, service
delivery, and colleague experience.

Your day
to day

• Support final system
  configuration, validation, and readiness for UKG Pro
  WFM 
• Participate in UAT; identify defects, gaps, and operational
  risks 
• Act as liaison between implementation teams and hotel
  operations 
• Engage hotel leadership to validate workflows
  and ensure operational fit 
• Translate system functionality into
  actionable operating practices 
• Build alignment and adoption across
  hotel and regional leadership 
• Influence stakeholders without
  direct authority 
• Support change management, training,
  and readiness activities 
• Identify and mitigate adoption risks
  and resistance 
• Enable workforce strategies balancing productivity,
  service, and experience 
• Improve forecasting, scheduling,
  and staffing practices 
• Promote data-driven decision making across
  hotel team

What we need
from you

• Hotel operations
  leadership experience (e.g., Hotel Manager, Director
  of Operations) 
• Strong knowledge of labor management, scheduling,
  and service delivery 
• Experience balancing productivity with guest
  and employee outcomes 
• Ability to influence in a matrixed
  organization 
• Strong communication and stakeholder engagement
  skills
• Workforce management systems (e.g., UKG
  or similar) 
• Operational expertise in hotel
  environments 
• Strategic thinking with execution
  focus 
• Stakeholder engagement and influencing without
  authority 
• Problem solving in complex
  environments 
• Change leadership
  and adaptability 
• Experience with large-scale implementation
  or transformation programs

Location - this role
can be based in any metropolitan US city.

Travel - 25%
required

The salary range for this role is $120,000
to $150,000.  This role is also eligible for bonus pay.  We offer
a comprehensive package of benefits including paid time off,
medical/dental/vision insurance, 401K and other benefits
to employees.

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