Bellperson- InterContinental Mark Hopkins

About Us 

style="font-family: Calibri, sans-serif;">Perched
atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco,
has welcomed generations of travelers, dignitaries, and locals with timeless
elegance, personalized service, and unforgettable experiences. As a landmark
destination, we are committed to preserving our rich heritage while continually
elevating the luxury hospitality experience for today's discerning traveler.
Joining our team means becoming part of a legacy built on service excellence,
teamwork, and genuine hospitality.

About
the Role: 

As a Bellperson,
you will be one of the first and last points of contact for our guests, creating
memorable arrivals and departures through warm, personalized service. You
will assist guests with luggage, transportation needs, and hotel information
while delivering the exceptional hospitality standards expected in a luxury
hotel environment.

This position is represented by UNITE HERE!
Local 2.

A little
bit about your day-to-day: 
style="font-family: Calibri, sans-serif;"> style="font-size: 11pt; line-height: 107%; white-space: pre-wrap;">Greet guests
warmly upon arrival and departure.
Assist guests with luggage to
and from guest rooms, vehicles, and storage areas.
style="font-family: Calibri, sans-serif;"> style="font-size: 11pt; line-height: 107%; white-space: pre-wrap;">Escort guests
to their rooms and provide information regarding hotel services, amenities,
and local attractions.
Arrange transportation services, including taxis,
rideshares, and other guest transportation requests.
style="font-family: Calibri, sans-serif;"> style="font-size: 11pt; line-height: 107%; white-space: pre-wrap;">Respond
promptly and professionally to guest inquiries
and requests.
Maintain cleanliness and organization of the bell desk,
lobby, and luggage storage areas.
Safely store and retrieve guest
luggage and personal belongings.
Work collaboratively with Front
Office, Concierge, Valet, and other hotel departments to ensure a seamless guest
experience.
Adhere to all hotel safety, security, and service
standards.

What
we need from you:
Previous customer service or hospitality experience
preferred.
Excellent communication and interpersonal
skills.
data-teams="true" style="font-size: 11pt; line-height: 107%; white-space:
pre-wrap;">Ability to provide professional, courteous, and personalized service
to a diverse guest population.
Ability to lift, carry, push,
and pull luggage and other items weighing up to 50
pounds.
data-teams="true" style="font-size: 11pt; line-height: 107%; white-space:
pre-wrap;">Ability to stand and walk for extended periods
of time.
data-teams="true" style="font-size: 11pt; line-height: 107%; white-space:
pre-wrap;">Flexible schedule, including weekends, holidays,
and evenings.