Interacts with guests to obtain feedback on product quality
and service levels.
class="Heading2withmorespacebefore" style="margin-bottom: 0.0001pt;
margin-right: 0cm; margin-top: 0cm;">Responds to and handles guest problems
and complaints.
style="margin-bottom: 0.0001pt; margin-right: 0cm; margin-top: 0cm;">
style="color: rgb(105, 108, 110);">To be aware of all
financial
href="https://setupmyhotel.com/homepage/hotel-management-glossary/budget.html">
lang="EN-US" style="font-size: 11pt; font-weight: normal; line-height: 120%;
text-decoration: none;">budgets and goals.
class="Heading2withmorespacebefore" style="line-height: normal; margin-bottom:
0.0001pt; margin-right: 0cm; margin-top: 0cm;">Promote teamwork
and quality service through daily communication and coordination with other
departments.
class="Heading2withmorespacebefore" style="line-height: normal; margin-bottom:
0.0001pt; margin-right: 0cm; margin-top: 0cm;">Communicate with all
hotel department heads to stay informed of kitchen needs and ensure timely
responses to requests.
class="Heading2withmorespacebefore" style="line-height: normal; margin-bottom:
0.0001pt; margin-right: 0cm; margin-top: 0cm;"> Help the Head
chef with event planning .
Ensure that all
target="_blank" rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/recipe.html">
style="color: rgb(105, 108, 110);">recipes
lang="EN-US"> and product yields are accurately costed and reviewed
regularly.
Ensure that all food items are prepared as per
standard recipe cards whilst maintaining
rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/portion-control.html">
style="color: rgb(105, 108, 110);">portion control and minimizing
waste.
lang="EN-US">Ensure that food stock levels within the culinary department areas
are of sufficient quantity and quality in relevance to the
target="_blank" rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/hotel.html">
style="color: rgb(105, 108, 110);">hotel
lang="EN-US">
href="https://setupmyhotel.com/homepage/hotel-management-glossary/occupancy.html">
style="color: rgb(105, 108, 110);">occupancy
lang="EN-US"> and function
rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/forecast.html">
style="color: rgb(105, 108, 110);">forecasts
lang="EN-US">.
Ensure that chefs are always in clean tidy uniforms
and are always presentable to be in guest view.
style="color: rgb(105, 108, 110);">Ensure that all culinary
operations manuals are prepared and updated.
style="color: rgb(105, 108, 110);">Ensure that the culinary
department adheres to all company and hotel policies
and procedures.
Creative
rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/menu.html">
style="color: rgb(105, 108, 110);">menu
lang="EN-US"> planning and correct food preparation for each outlets
including
href="https://setupmyhotel.com/homepage/hotel-management-glossary/banquet.html">
style="color: rgb(105, 108, 110);">banquets
lang="EN-US">.
Ensure that all relevant banquet set-ups are prepared
ahead of guest’s
href="https://setupmyhotel.com/homepage/hotel-management-glossary/arrival.html">
style="color: rgb(105, 108, 110);">arrival
lang="EN-US"> and in adherence with hotel
standards.
lang="EN-US">To Ensure that all food products received into the hotel are of
the required standard and quality and that they are stored and rotated
correctly.
lang="EN-US">Ensure that weekly work
rel="noopener noreferrer"
href="https://setupmyhotel.com/homepage/hotel-management-glossary/schedule.html">
style="color: rgb(105, 108, 110);">schedules
lang="EN-US"> and annual leave planners are administered and filed
correctly.
Ensure that the overall culinary department
is motivated and that positive feedback on work performance
is given.
Coach and counsel employees in a timely manner and
in accordance with Company policy.
style="line-height: normal; margin-top: 0cm;">What we need from you
style="background-color: white; text-align: justify;">
style="list-style-type: square;">
style="text-align: justify;">5+ years of culinary
experience
Fair and firm management abilities with high
influencing skills.
style="text-align: justify;">Culinary diploma from a recognized
institution or higher.
style="text-align: justify;">Creative
and innovative.
style="text-align: justify;">Strong knowledge of food
and beverage.
style="text-align: justify;">Hands-on approach to all
operational aspects.
style="text-align: justify;">Excellent communication skills
and
href="https://setupmyhotel.com/homepage/hotel-management-glossary/computer.html">
style="color: rgb(105, 109, 111);">computer
lang="EN-US"> skills.
style="color: rgb(160, 0, 98);">How do
I deliver this?
We genuinely care about people and we show this through living
out our promise of True Hospitality each and every day. It’s what connects every
colleague in all IHG hotels.
class="Mainbodytext">Each IHG®
hotel brand delivers True Hospitality in their own way, and at the heart of
it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference,
and building genuine connections with guests
class="Bullet1">True
Confidence: having the knowledge and skills to perform your role, and giving
guests the confidence that they can trust you, to help and support them during
their stay
True Listening: focusing on what your guest is saying,
picking up on body language that is often overlooked, and understanding what
the guest wants and needs
style="font-size: 12pt; line-height: 120%;">True Responsiveness: is about
providing guests with what they need, and doing so in a timely and caring
manner
class="Mainbodytextindented">The statements in this job description are intended to represent the key
duties and level of work being performed. They are not intended to be ALL
responsibilities or qualifications of the job
