Manages hotel front desk duties (check-ins, guest requests) during
the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting
and reporting tasks, balancing daily transactions, verifying guest accounts,
and preparing financial/operational reports for management. Other duties
may include processing laundry.
Your
Day to Day –
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style="font-size: 12pt;">This position will check-in/check-out hotel guests in
a timely and professional manner; and process all payments per established
procedures. Other duties may include processing laundry.
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The moment a guest steps into one
of our hotels, they walk into a genuinely memorable experience. As a Front Desk
Agent, you’ll not only be the person they rely on to handle transactions, offer
local insights, and anticipate every detail of a friction-free experience.
You’ll also create a warm atmosphere that makes our guests feel at home in any
location.
style="font-family: "Segoe UI", sans-serif;">Be the warm welcome that kicks off a memorable guest
experience.
style="font-family: "Segoe UI", sans-serif;">Acknowledge IHG Rewards Club members and returning guests, in person
or on the phone.
style="font-family: "Segoe UI", sans-serif;">Take and manage guest bookings, up-selling opportunities and telling
them about ways to improve their stay.
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Handle cash and credit
transactions.
style="font-family: "Segoe UI", sans-serif;">Start every stay right by swiftly checking guests in and out - take IDs,
hand out room keys, and control and release safety deposit
boxes.
style="font-family: "Segoe UI", sans-serif;">Stay one step ahead of guests’ needs – record and act on their
preferences, and handle their messages, requests, questions,
and concerns.
style="font-family: "Segoe UI", sans-serif;">Be a trusted contact for all guests. Help them with anything from bill
issues to local knowledge, and loop in management when
necessary.
style="font-family: "Segoe UI", sans-serif;">Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any
protective gear needed.
style="font-size: 12pt;">Take pride in your appearance and place as a brand
ambassador.
style="font-family: "Segoe UI", sans-serif;">Always know what events and activities are on the day’s
schedule.
style="font-family: "Segoe UI", sans-serif;">Jump into other ad-hoc duties when your colleagues need your
help.
What We Need from You –
style="font-family: "Segoe UI", sans-serif;">In the hotel industry
we cater for our guest needs 24 hours a day, 7 days a week.
style="font-family: "Segoe UI", sans-serif;">Even though a shift
will be assigned, in occasions we may require working varying shifts across
a 7-day period, including weekends, evenings, and public holidays.
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Communication skills - guests
will need to come to you with concerns as well as compliments, so you’ll be easy
to talk to.
style="font-family: "Segoe UI", sans-serif;">Your problem-solving skills will turn issues into opportunities, so every
guest leaves with great memories.
style="font-size: 12pt;">Fluency in the local language - extra language skills
would be great, but not essential.
style="font-size: 12pt;">Literate and tech-savvy - you’ll need a good grasp
of reading, writing, basic math and computers.
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Flexibility - night, weekend
and holiday shifts are all part of the job.
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You’ll have a high school diploma
or qualification. A college or university degree would be a bonus, but
not essential.
style="font-family: "Segoe UI", sans-serif;">Experience - ideally, you’ll have spent at least one year in a front desk
or guest service position.
style="font-size: 12pt;">Strength - sometimes you’ll need to lift, push,
and pull big objects up to 50lbs (23 kg). This can involve bending
and kneeling.
The hourly pay range
for this role is $18.50 to $19.06. We offer a comprehensive
package of benefits including paid time off, medical/dental/vision, insurance,
401k, and many other benefits to eligible employees.
