Job Description
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Job Overview
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Welcome guests
to restaurant, seat them.
lang="EN-GB">At InterContinental
Hotels & Resorts® we want our
guests to feel special, cosmopolitan and In the Know which means we need
you to:
-
class="ICBulletnospaceafter">Be charming
by being approachable, having confidence and showing
respect.
lang="EN-GB">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking
ownership
of getting things
done.
Make
it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.
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lang="EN-GB">Duties and Responsibilities
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FINANCIAL RETURNS
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style="font-size: 10pt;">Receive payments and process transactions according
to established policies and procedures; give correct change; balance cash drawer
at close of shift; complete all opening/closing paperwork; document voids
on void balance sheet.
lang="EN-GB">PEOPLE
lang="EN-GB">GUEST EXPERIENCE
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RESPONSIBLE BUSINESS
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style="font-size: 10pt;">May process take-out orders; may answer room service
phone and process room service orders; practice up-selling
techniques.
May routinely clear and reset tables
and assist with opening tasks such as assigning stations
to servers.
May assist with other duties
as assigned.
style="text-align: justify;">Coordinates activities of dining room
to provide fast and courteous service.
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style="background-color: white; color: black;">Ensure guest satisfaction by responding to guest inquiries with accurate
information and a positive attitude.
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style="background-color: white; color: black;">Schedules dining reservations and notes any special services
for diners.
style="text-align: justify;">Greets guests, escorts them to tables,
and provides menus.
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style="background-color: white; color: black;">Addresses complaints of patrons and ensures prompt and courteous service
to guests.
style="text-align: justify;">Inspects dining room serving stations
for neatness and cleanliness, and requisitions table linens and other dining
room supplies for tables and serving stations.
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lang="EN-GB">QUALIFICATIONS AND REQUIREMENTS
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Salary:
$24.48 Basic reading, writing and math skills and 6 months cash handling
experience or food service experience.
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This job requires ability to perform
the following:Carrying or lifting items weighing up to 50 pounds
(plates, utensils, menus, etc.)
-
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food objects, products and utensils -
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a keyboard Bending, stooping,
kneeling
Other:
Communication skills are utilized a significant amount
of time when interacting with guests, wait staff, cooks,
and supervisor.
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required
by local or state government agency.
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and writing abilities are utilized often when taking orders, completing
paperwork, etc. -
style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Basic math
skills are frequently used when handling cash and credit, quantities,
and variances. May be required to work nights,
weekends, and/or holidays.
