Groups & Meetings Support Executive - French

Role Purpose

Provides support to Regional Sales
Centers in Europe in the group inquiry and support management process
to drive conversion and revenue. Proactively support the delivery
of proposals and quotations by cross-checking product information between
hotels for all brands within IHG. Proactively grow and maximize revenue
and profit opportunities in the Groups and Meetings segment and fulfilment
of leads from assigned accounts

Key Accountabilities

• Fulfills and, where possible, exceeds customer expectations in
  the conversion of their enquiries into an IHG-branded hotel with a focus
  on generating the best levels of revenue
• Where first-choice property
  may not be available, cross-sell the customer to another IHG-branded
  property
• Ensures accurate and timely capture of pertinent data into
  the required sales systems
• Develops and delivers the relevant
  and appropriate documentation to the customer and hotel
• Ensures
  the timely follow-up and pursuit of business with customers and stakeholders
  to drive the highest levels of conversion
• Ensures accurate and timely
  communication of the status and pertinent information of potential bookings
  to the initiator and the recipient hotel
   

Key
Skills & Experiences

• Technical skills
  and Knowledge
• Verbal and written fluency in FRENCH and English is
  a must.
• Native level speaker with geographical and cultural knowledge
  of France.
• Strong sense of initiative, the ability to meet deadlines,
  deliver on commitments, manage and complete multiple tasks and projects
  as required.
• Proven ability in exceeding sales or other related
  targets, liaising with key stakeholders and the ability to be successful whilst
  working autonomously.
• Demonstrates clear and effective verbal
  and written skills as well as interpersonal skill required to engage with our
  customers and hotel sales teams across geographies.
• Strong
  problem-solving abilities, excellent organization and negotiation skills.


• Applicants can be overseas and willing to relocate in the Philippines
  on their own expense.
• Permanent mid-shift (3pm-12am or 4pm – 1am)
  and amenable to work-from-home.
• Willing to process the government
  mandated requirements.

Experience
–

At least one (1) year of business experience in a Call Center,
Hotel Guest Relations, Sales Operations or sales support environment.