Fulfillment Executive, Global Accounts

Role Purpose

Provides support to IHG’s Sales Teams
by facilitating and managing leads received through phone or email. This
may involve working directly with sellers, Regional Directors, clients
and hotels to enter inquiries into the system, performing follow up tasks,
reviewing and collating proposals, creating cases to ensure correct revenue
and acting as a liaison between clients, hotels and stakeholders and acting as
a liaison between clients, hotels and stakeholders. This role may also require
light reporting and cross functional support for additional projects
and tasks.

Key Accountabilities

• Fulfill
  and where possible exceed customer expectations in the conversion of inquiries
  into an IHG
  branded hotel with a focus on generating the best levels
  of revenue.
• Work with clients to identify their needs and locate IHG
  properties that best accommodate them
• Actively gather the necessary
  specifications for our hotel(s) to make a bid decision.
• Handle inquiries
  efficiently and accurately enter leads into the system within the prescribed
  response times.
• Follow up, review and collate proposals for delivery
  to the client.
• Ensure timely follow ups and pursuit of business
  with clients, stakeholders and hotels to drive conversion.
• Where first
  choice property is not available, cross sell the client to another IHG branded
  property.
• Participate in negotiations when needed.
• Document
  tasks and follow up actions in our system.
• Work with leads entered
  through external sources.
• Maintain a high level of knowledge on IHG’s
  brands, processes and policies.
• Find optimum ways to communicate
  and escalate issues and opportunities to stakeholders.
• Groups &
  Meetings Support for Global Accounts

Key Skills
& Experiences

Technical skills
and Knowledge

• Ability to take initiative, meet deadlines
  and commitments, and complete tasks and projects as required.
• Ability
  to follow documented procedures.
• Ability to build, manage and maintain
  relationships with internal and external stakeholders.
• Ability
  to communicate professionally with stakeholders at all levels.
• Verbal
  and written fluency in English, and a second language
  as applicable.
• Basic Excel
  skills

Education

At least two
years of tertiary or higher education or the equivalent local requirement.
Graduate of any four (4) year course
preferable.

Experience

Prefer at least one (1) year
of business experience in Hotel Guest Relations, Hotel Sales environment, or any
equivalent experience.