Job Description
Coordinate the reservations, room blocks
and contracts for large groups. Assist with on-site meetings
as needed. Maintain group blocks, rooming lists and reservations
in system.
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At
lang="EN-GB">InterContinental Hotels & Resorts
®
lang="EN-GB">we want our guests to feel special, cosmopolitan and In the Know
which means we need you to:
-
class="ICBulletnospaceafter">Be charming
by being approachable, having confidence and showing
respect.
lang="EN-GB">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking
ownership
of getting things
done.
Make
it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.
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lang="EN-GB">Duties and Responsibilities
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FINANCIAL RETURNS
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Stay abreast
of current rates, rate changes and all promotions, current facilities, services,
hours of operation, etc.Prepare
for each group’s arrival, prepare group history, billing information, deposits,
filing, VIP information, correspondence, etc.; interact with booking contacts
as needed. Correctly record group rooms and revenue in
the property management system.
style="text-align: justify;">Promote team work
and quality service through daily communications and coordination with other
departments.
style="font-size: 10pt;">Respond to guest concerns or complaints.
Communicate any outstanding guest requests or issues to management that
may require additional monitoring or follow-up.
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PEOPLE
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GUEST EXPERIENCE
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RESPONSIBLE
BUSINESS
Process all group reservation requests,
changes and cancellations received by phone, fax, e-mail, mail, internally
and through travel planners/corporations. Enter and/or modify group block
in system to ensure inventory, stay dates, cancellation policy, deposit
requirement, and booking procedure are reflected
correctly.
Maintain accurate filing
system for groups and ensure that each group block
is traced.
Create and update group
block notes to provide relevant data pertaining to all group reservations,
and coordinate with other departments as needed to provide group reservation
information and group needs as specified in contract.
-
class="ICBullet" style="margin-bottom: 0in; margin-right: 0in; margin-top:
0in;">Provide and maintain reports and records of all groups
during stay and after departure, and follow up on any group
inquiries. Attend pre-meeting
planning meetings or conferences as needed or requested.
-
class="ICBullet" style="margin-bottom: 0in; margin-right: 0in; margin-top:
0in;">Perform other duties as assigned such as running daily
reports, e.g. the cancellations, bookings, or arrivals
reports.
QUALIFICATIONS
AND REQUIREMENTS
High school
diploma or equivalent and one year of experience as a reservationist, front desk
agent, or relevant field of work, or an equivalent combination of education
and experience. Must speak fluent English. Other languages
preferred.
This job
requires ability to perform the following:
- Speak and listening usually while
sitting - Use a keyboard to type
in reservation information
Other:
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style="font-size: 10pt;">Communications skills are utilized a significant amount
of time when interacting with clients, guests and employees.
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style="font-size: 10pt;">Reading and writing abilities are utilized often when
reviewing and processing guest reservations or daily reports.
class="ortl-align-justify">
style="font-size: 10pt;">Basic mathematical abilities are used some of
the time.
Computer skills
are required.
- May be required
to work nights, weekends, and/or holidays.
style="font-size: 10pt;">Rate of pay for this role is $19.00/hr
class="ICBodytext">
lang="EN-GB">The statements in this job description are intended
to describe the essential nature and level of work being performed. They are
not intended to be ALL responsibilities or qualifications of
the job.
