Attnd Turndown InterContinental Hotel

Provide turndown service
and clean guest rooms and/or suites in a timely and thorough manner to ensure
total guest satisfaction.  

At
InterContinental Hotels &
Resorts^® we want our guests to relax and
be themselves which means we need team members to:
 

• Be you – by being natural, professional and personable in
  the way you are with people
• Get ready – by taking
  notice and using your knowledge so that you are prepared
  for anything
• Show you care – by being thoughtful
  in the way you welcome and connect with guests
• Take
  action – by showing initiative, taking ownership and going the extra
  mile

FINANCIAL RETURNS
 

• Notify
  supervisor when service is complete so rooms may be sold or occupied. 
  Report any room unable to be serviced to supervisor according to established
  procedures.
• Monitor and control supplies and amenities,
  and minimize waste within all areas of housekeeping.

PEOPLE
 

• Promote teamwork
  and quality service through daily communication and coordination with other
  departments. 

GUEST EXPERIENCE

 

• Respond to guest complaints, special requests
  and ensure corrective action is taken to achieve complete guest
  satisfaction.

RESPONSIBLE BUSINESS

 

• Provide turndown service according to established
  brand or hotel standards and procedures such as turning down linens, closing
  drapes, refresh amenities, etc.

• Clean and service assigned rooms or areas according to established
  standards and procedures including making beds, dusting, vacuuming, cleaning
  and sanitizing bathrooms, removing trash, etc. as needed.  May include
  cleaning of kitchen area, coffee maker, cups, glasses, silverware,
  etc.
• Report to supervisor needed repairs or unsafe
  conditions.
• Report, turn-in and/or log all lost and found
  items according to established procedures.
• Perform other
  duties as assigned.

Basic reading, writing, and math
skills.  Some housekeeping experience and ability to speak English
preferred. 

This job requires ability to perform
the following:
 

• Carrying or lifting items
  weighing up to 50 pounds and pushing and or pulling approximately 200
  pounds
• Frequently standing up and moving about
  the facility
• Frequently handling objects and equipment
  to maintain the facility
• Frequently bending, stooping,
  and kneeling,

Other:
 

• Communication skills are utilized a significant amount of time when
  interacting with guests and employees.
• Basic reading,
  writing, and math abilities are utilized often when reading room assignments,
  completing checklists, replacing room linens and amenities.


• May be required to work nights, weekends, and/or holidays.

Rate of pay is $17.50/hr.
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The statements
in this job description are intended to describe the essential nature and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job.