Cluster Director of Rooms - InterContinental® & Crowne Plaza® Dubai Festival City
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United Arab Emirates, Dubai
Do you see yourself as the Director of Rooms for both InterContinental® &
Crowne Plaza® Hotel Dubai Festival City?
As the world's
largest family of luxury hotels, we all take great pride in being genuine
ambassadors of the InterContinental® brand.
Shaped by decades
of international know-how and local insights, our passion for luxury travel
spans cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world. Each of our
hotels cultivates a distinctive style and ambience where we embrace every
opportunity to give our guests a personal and enriching experience.
If
you'd like to embrace a wider world of experiences and opportunities, we'd like
to welcome you to the world's most international luxury hotel brand.
The
InterContinental Hotels Group® properties in Dubai Festival City consist of four
hotels. These include the luxury brand InterContinental, the lavish long-stay
InterContinental Residence Suites, the superior upscale Crowne Plaza, and
the vibrant mid-scale Holiday Inn & Suites.
In addition to over 1600 rooms, the four properties boast a selection of 16
restaurants and bars, an impressive 3,800-square-metre Event Centre across two
levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious
Spa InterContinental, and state-of-the-art gymnasium and swimming pool
facilities. We are looking for people who are friendly, welcoming, and full
of life to join over 1200 colleagues who are always finding ways to make every
guest's experience an enjoyable one. We value the passion and enthusiasm of our
colleagues and encourage you to share your passion when you work
with us.
A little taste of your day-to-day:
Prepare and submit statistical,
performance, and forecast analysis and reports as required.
Use company systems and processes
to maximize revenue. Develop plans to increase occupancy and ADR through
walk-ins and upselling at the front desk.
Educate and train
team members in compliance with brand standards, service behaviours,
and governmental regulations.
Ensure staff has the tools, training, and equipment to carry out job
duties.
Promote teamwork and quality service
through daily communication and coordination with other
departments.
Recommend and/or
initiate disciplinary, or other staffing/human resources-related actions
in accordance with hotel or company rules and policies.
Conduct routine
inspections of rooms, public areas, and housekeeping operations, taking
immediate actions to correct any deficiencies.
Form part of the crisis management
team.
Develop awareness and reputation
of the hotel and brand in the local community and promote team member
involvement in community outreach efforts.
Analyse costs monthly
and prepare action plans for cost per occupied room, payroll, and other
expenses.
Manage all direct
reports professionally, encouraging good teamwork and operations.
What we need
from you:
Three years of guest service or hotel
experience, including at least two years in a mid-management role, or
an equivalent combination of education and experience.
Proficiency in Opera
(PMS) and the Microsoft Office Suite is required.
Literate and tech-savvy
- you’ll need a good grasp of reading, writing, basic math,
and computers.
Flexibility - night,
weekend, and holiday shifts are all part of the job.
What you can expect
from us:
We give our people everything they need to succeed,
from a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including impressive
room discounts and some of the best training in the business.
Our mission
is to welcome everyone and create inclusive teams where we celebrate differences
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to all applicants. We promote
a culture of trust, support, and acceptance, always welcoming different
backgrounds, experiences, and perspectives.
IHG gives every member of
the team the Room to Belong, Room to Grow, and a Room to Make a Difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us, and you’ll become part of our ever-growing
global family.
