As General Manager you will manage the day to day leadership, operations
and direction of the hotel, maximising on sales and revenue, driving financial
returns, driving great guest experience and running a safe hotel. You’ll take
ownership of the development of your people, execute on brand standards
and build awareness of the hotel and brand within the local area as well
as managing owner relationship and partnership.
People
Develop programmes and initiatives to increase team engagement that are aligned
with the hotel’s service philosophy Develop, implement and monitor team member
succession planning to ensure future bench strength Establish performance
and development goals for team members and provide mentoring, coaching
and regular feedback to enhance performance Oversee HR related actions
in accordance with company rules and policies Effectively managing owner
relationship and partnership include all key stake holders
Guest Experience
Demonstrate as brand ambassador by maintaining compliance with all required
brand and service standards Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement
services and programmes that meet or exceed guest expectations Speak to guests –
ask for their feedback and build relationships
Financial
Prepare annual capital, cash flow and sales and marketing plans. Analyse
financials to drive revenues, future profitability and maximum return
on investment Use distribution channels and technology platforms to drive
revenue and maximise market share Lead capital plans and asset management
initiatives, including working with owners to maintain or improve property’s
market leadership position
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets Act
as public relations representative to raise awareness of hotel and brand
in local community. Drive team member involvement in community organisations,
activities and businesses Develop and carry out action plans to
be environmentally-conscious by taking steps to reduce the hotel’s carbon
footprint
Bachelor’s degree / higher education qualification /
equivalent in Hotel Administration, Business Administration Five to ten years’
of prior hotel management experience, or equivalent combination of education
and experience Experience required may vary based on size and complexity
of operation Must speak fluent English and Chinese.
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
