Assistant Front Office Manager

lang="EN-US">At InterContinental Hotels & Resorts, we are dedicated
to delivering exceptional luxury experiences through genuine hospitality,
personalised service, and world-class standards. We create memorable experiences
for our guests while fostering an environment where our colleagues can thrive,
grow, and deliver their best every day.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane
will open to guests this winter, offering 319 spacious hotel rooms and suites,
all day dining restaurant and lobby bar, outdoor pool, fitness center and Club
Lounge, all in a prime location above Queen Street Mall, perfect for exploring
the city’s top attractions. With over 1800 square meters of meeting and events
spaces, InterContinental Brisbane offers versatile function rooms and a Grand
Ballroom catering for up to 1000 guests, making it a great choice for business
and leisure events alike.

Your
Role:

As Assistant Front Office Manager,
you will support the Front Office Manager in leading the day-to-day operation
of the Front Office department, ensuring exceptional guest experiences,
operational excellence, and colleague engagement. You will be a visible leader
who inspires the team, drives service standards, and acts as a key operational
decision-maker in the absence of the Front Office Manager. You will work closely
with Reception, Guest Relations, Concierge, Club InterContinental, Guest
Services, and Night Audit teams to ensure a seamless guest journey from arrival
through departure.

In your role, you will also act as
the hotel’s key operational lead for security matters, providing day-to-day
coordination, guidance and oversight for guest, colleague and visitor safety
across the property.

You will be supported by the Front Office Manager
and Executive Assistant Manager, however will be expected to take ownership
of security awareness, incident coordination and operational follow-up across
the hotel.

A little taste of your day-to-day: