Canary Riverside Plaza London, Vignette Collection is
on the lookout for a dynamic Front Office Nights Manager to inspire
and lead!
style="font-family: Calibri, sans-serif;">Join the excitement and become
part of the team at Canary Riverside Plaza London, Vignette Collection by IHG -
a landmark addition to the capital’s luxury lifestyle
scene.
Joining the IHG portfolio in Summer 2026 as Canary
Riverside Plaza London, Vignette Collection - this exciting new
chapter marks the brand’s first property in London. Set in the heart of Canary
Wharf with stunning views across the River Thames and London skyline, the hotel
features 142 luxurious guestrooms and suites, stylish dining spaces, meeting
and events facilities and access to a luxury health club, spa and pool. As part
of Vignette Collection, the hotel blends luxury hospitality with authentic,
experiential and considerate travel while celebrating individuality, locality
and meaningful guest experiences in one of London’s most dynamic
destinations.
style="font-family: Calibri, sans-serif;">This role is 40 hours per week, shift
pattern of 5 nights out of 7.
As a Front Office Nights Manager, your day-to-day
will be driven by our Guests needs, however you can expect to cover
the following duties and responsibilities (not all encompassing)
…
style="margin-bottom: 0cm; margin-top: 0cm;">Completing the Night Audit and closing of our outlets, managing
the end of night cash count, and highlighting any
discrepancies - Ensuring any late arrivals
are met with a genuine welcome and that their needs are attended throughout
the night - Communicating internally
within the front office and externally, both with the wider hotel team
and immediate locale, to ensure the safety of our guests and team members
throughout the night (completing relevant safety checks
as required) -
style="font-family: Calibri, sans-serif;">Ensuring all Team Members
have completed relevant training and are confident with all aspects of their
role – you will be someone who enjoys to lead and motivate your
team! -
style="font-family: Calibri, sans-serif;">Managing the shift you are working,
dealing with complex guest requests or complaints and making sure all tasks
within the Team have been completed
style="font-family: Calibri, sans-serif;">We are searching for someone
who is passionate about people, thrives on delivering authentic service
and takes pride in creating thoughtful guest experiences.
In addition to this, we are looking for someone who has….
style="list-style-type: disc;">
Front Office Nights duty management and team leadership experience
for 2+ years in a property of similar size &
standard Depth of experience dealing with complex service recoveries,
you will be someone who is confident to make decisions regarding guest
complaints to ensure a positive outcome for the guest and leading our team
by example Proven track record with success at working with loyalty schemes
and enrolmentsGood understanding of systems to support driving results,
experience working with opera would be a plus
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Joining our team means becoming part of a luxury lifestyle brand
that values individuality, authentic connections and meaningful guest
experiences. In return, we offer a wide range
of benefits and opportunities designed to support your wellbeing, development
and career grow such as…- Financial
security – A competitive salary, guaranteed hours, a free meal
on shift, paid holidays! - Growth and development – extensive training,
opportunities for career progression across the world. IHG has been recognised
as a ‘Best Employer 2025’ in the UK by Mercer. -
style="font-family: Calibri, sans-serif;">Colleague
perks - worldwide discounted room rates
and discounted F&B whilst on employee rate (IHG has over 6,000 hotels
and growing), plus generous friends and family rate. Discounts through our
portal on your supermarket shop, experiences and loads of retailers on our perks
portal. - Wellbeing –employee assistance programme
available 24/7 and much more!
If you are looking to join a hotel company where
you can be your authentic self, create meaningful connections and be part of
an exciting new chapter for Vignette Collection in London, click apply
today!
style="font-family: Calibri, sans-serif;">You must meet the legal
requirements to work in the UK.
lang="EN-US">As a Disability Confident Committed Employer, we are committed
to providing an inclusive and accessible recruitment process. Please let us know
if you require any adjustments or support at any stage, and your recruiter
will assist you accordingly.
At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. We firmly believe
that all our colleagues deserve to be treated equally and have the same
opportunities to develop and grow their skills within our business and provide
equal employment opportunities to all applicants and colleagues without regard
to an individual's, race, colour, ethnicity, national origin, religion, sex,
sexual orientation, gender identity or expression, age, disability, marital
or familial status, veteran status or any other characteristic protected
by law.
