Your Day To Day
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Assist in managing
hotel revenue generation and maximization through full utilization of company
systems, business processes and specifications. Review
and approve/deny all discount and rebate requests.
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Achieve budgeted
revenues, control labor costs and expenses, and maximize profitability within
all areas of responsibility. Participate in the preparation of the annual
departmental operating budget and financial plans which support the overall
objectives of the hotel.
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lang="EN-GB">Maintain procedures for security of monies, credit and financial
transactions, guest security, and inventory control. Check billing
instructions and guest credit for compliance with hotel credit
policy.
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Recommend and/or initiate salary, disciplinary,
or other staffing/human resources-related actions in accordance with company
rules and policies. Alert General Manager of potentially serious
issues.
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justify;">Ensure all staff
is properly trained and have the tools and equipment needed to effectively carry
out their job functions.
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lang="EN-GB">Promote teamwork and quality service through daily communication
and coordination with other departments. Key departmental contacts include
Guest Relations, Accounting, Revenue Management, Sales and Marketing, Catering,
Food and Beverage, Housekeeping, and Maintenance.
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Interact with outside contacts: Guests – to ensure
their total satisfaction. Vendors – to ensure adequate inventory of supplies
and equipment, to discuss.
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Ensure that guest
satisfaction data is analyzed and that plans are developed and implemented
to achieve established goals.
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Oversee front office
and housekeeping departments, schedule, plan, and assign work, and develop
and communicate departmental strategies and goals. Communicate and enforce
policies and procedures.
class="bullet1last" style="text-align: justify;">Schedule and regularly conduct routine inspections
of the front office and public areas and guest rooms and corridors to ensure
the appearance and cleanliness of such areas reflects highly on the hotel,
brand, and Company. Develop action plans to correct
deficiencies.
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0cm; text-align: justify;">Ensure
training and procedures are in place for PBX to serve as a central
communications point during emergency/crisis situations and that relationships
with local fire, police, and emergency personnel are developed and maintained
pricing or service issues, to resolve any vendor performance issues,
etc.
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justify;">Prepare and submit
statistical, performance, and forecast analyses and reports
as required.
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lang="EN-GB">Establish par levels for supplies and equipment. Authorize
requisitions to replenish shortages and other business supplies for daily
business.
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lang="EN-GB">Communicate to appropriate departments all pertinent information
related to the expected arrival and departure of VIP’s and other key guests,
or other special guest needs.
What We Need
From You
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justify;">Candidates must currently be operating at the Director of Rooms
or Rooms Division Manager capacity to qualify for this position.
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style="background-color: white;">Bachelor’s degree / higher
education qualification / equivalent in Hotel Management/Business
Administration.
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lang="EN-GB">4 years of Front Office/Guest Service experience including
management experience.
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lang="EN-GB">Friendly and great knowledge about IHG brand and F&B outlet/
foods.
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justify;">Having self-transportation is
an advantage. -
style="margin-bottom: 0.0001pt; margin-right: 0cm; margin-top: 0cm; text-align:
justify;">Communication skills are utilized
a significant
