What Is
The Job?
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style="font-size: 10pt;">As Director of Human Resources you’ll
drive HR and initiatives such as hiring, benefits, employee relations
and training programmes, to ensure compliance for hotel team members. You’ll
also promote a positive team culture whilst ensuring colleagues deliver a guest
experience that is unique and brings the brand to life. You'll also coach
the General Manager and leadership team on all people-related issues
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Your
Day To Day
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lang="EN-GB">People
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style="color: windowtext; font-family: "Times New Roman",
serif;">Create programmes to foster a positive work
environment for all employees. Support and administer an annual team member
satisfaction survey.
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serif;">Educate and train managers on HR disciplines
to foster productivity and enhance performance.
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0cm;">Welcome and conduct new team member
orientation.Oversee
maintenance of accurate and up-to-date personnel files and records for all
employees.
Ensure
hiring standards and applicable laws and regulations
are followed.
Build great relations
with outside contacts.
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serif;">Financial
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style="color: windowtext; font-family: "Times New Roman",
serif;">Help create and work within the HR
budget.Monitor
staffing and labour standards to manage costs.
class="Bullet1" style="margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm;">Mitigate financial risks associated with employee
relations issues.
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serif;">Identify and analyse local compensation and benefits practices to ensure
financial competitiveness.
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Guest
Experience
Develop
creative ways to inspire and motivate team members to provide guests with
a unique experience.
-
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serif;">Make time to interact with guests to hear feedback
and build relationships to understand how team members can increase guest
satisfaction. Work with department managers
to develop initiatives to reach service standards and drive continuous
improvement in the guest experience
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lang="EN-GB">Responsible Business
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style="font-size: 10pt;">Develop awareness and reputation of the hotel and
the brand in the local community and promote team member involvement in local
community.Ensure
compliance with relevant employment laws and hotel or company policies
and procedures.Research and investigate all workplace issues to discover facts, identify
potential risks to the hotel or company, and facilitate resolution through your
employee relations programmes.
style="font-size: 10pt;">Collect and maintain data from exit interviews,
turnover statistics, and absenteeism reports to identify trends, training needs,
and supervisory issues.Other ad-hoc duties – unexpected moments when we have to pull together
to get a task done.
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107%;">Accountabilities
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style="color: windowtext; font-family: "Times New Roman",
serif;">This is the top HR role in a large, luxury, resort,
or major flagship hotel with extensive facilities and services, a number
of major outlets, and catering and convention facilities. Typically manages HR
colleagues and admin team.
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serif;">Support and drive initiatives that ensure
the business achieves its Key Metrics.
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What We Need From You
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Currently hold a Director
of Human Resources position or an equivalent HR leadership role within
the hospitality industry
-
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serif;">Bachelor’s degree / higher education qualification /
equivalent. 4 years’
of related experience in HR.
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serif;">Some supervisory experience also
preferred.
lang="EN-GB">Professional HR designation preferred.
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0cm;">Ability to maintain confidentiality to the extent
possible in all HR related matters. -
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serif;">Must speak local
language(s). Other
languages preferred.
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How Do I Deliver This?
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style="font-size: 10pt;">We genuinely care about people and we show
this through living out our promise of True Hospitality each and every day. It’s
what connects every colleague in all IHG
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Each IHG® hotel brand
delivers True Hospitality in their own way, and at the heart of it all
are specific, core service skills.True Attitude: being caring, wanting
to make a positive difference, and building genuine connections
with guests.
-
style="line-height: 120%; text-align: justify;">True Confidence: having the knowledge and skills
to perform your role, and giving guests the confidence that they can trust
you, to help and support them during their stay.
class="ortl-align-justify">True Listening: focusing on what your guest
is saying, picking up on body language that is often overlooked,
and understanding what the guest wants and needs.
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Responsiveness: is about providing guests with what they need,
and doing so in a timely and caring manner.
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There’s
so much more to the job than we can capture here.
It’s simply about creating great experiences, doing the right thing
and understanding people.
What We Offer
Join our extraordinary
world and experience a place where you can be yourself, share your ideas,
support your personal growth and wellbeing, and be a valued member of
an inspirational team. Our
career journey will be supported through our lifelong development program, IHG
career milestone celebrations, and transfer of entitlements as you move and grow
with IHG.
Join us and you’ll become part of the global IHG family – and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us
you care: that you notice the little things that make a difference to guests
as well as always looking for ways to improve - visit
target="_blank" rel="noopener noreferrer"
href="http://www.http:/careers.ihg.com">
lang="EN-GB" style="font-size:
10pt;">www.http://careers.ihg.com to find out more about
us
style="color: black;">At IHG
Hotels & Resorts, we are proud to be an equal opportunity employer. IHG
Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to an individual's, race, color, ethnicity,
national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law.
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10pt;">________________________________________________________________________________________________
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The statements in this job description
are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of
the job.
