Your day to day
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serif", sans-serif;">Reservation Operations
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Handle all reservation requests via telephone,
email, website, and online travel agencies in a professional and timely
manner.Process new reservations, amendments,
cancellations, and group bookings accurately.Ensure all
reservations are entered correctly into the Property Management System
(PMS).Verify room availability, rates, packages,
and special promotions.Maintain accurate guest profiles
and reservation records.
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Experience
- Deliver
exceptional customer service by responding promptly and courteously to guest
inquiries. - Provide accurate information regarding hotel
facilities, room types, rates, and local
attractions. - Anticipate guest needs and ensure a smooth
booking experience from inquiry to arrival. - Handle guest
concerns professionally and escalate issues when
necessary.
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Sales
- Maximize room
revenue by promoting hotel services, room upgrades, and special
offers. - Apply upselling and cross-selling techniques
to enhance the guest experience and increase
revenue. - Monitor room inventory and support yield
management strategies. - Ensure rate integrity and compliance
with hotel pricing policies.
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& Coordination
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Coordinate closely with the Front Office, Sales,
Housekeeping, and Revenue teams to ensure reservation
accuracy.Prepare daily reservation reports, arrival lists,
and occupancy forecasts.Maintain confidentiality of guest
information in accordance with company policies.Ensure all
reservation documentation is complete and properly
filed.
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Brand Standards
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Follow IHG brand standards, reservation
procedures, and Standard Operating Procedures
(SOPs).Ensure compliance with company policies, data
privacy regulations, and payment procedures.Maintain high
standards of professionalism and accuracy in all reservation
activities.
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from you
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Bachelor's Degree or Diploma in Hospitality
Management, Hotel Management, or a related field.1–3 years
of experience in Reservations, Front Office, or Guest Services, preferably
within an international hotel brand.Excellent
communication and interpersonal skills.Strong customer
service and sales abilities.Proficiency in Opera PMS
or other hotel reservation systems.Good knowledge
of Microsoft Office applications.Strong organizational
skills with attention to detail.Ability to work flexible
shifts, including weekends and holidays.
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What we Offer
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We'll reward your dedication
with a competitive salary, comprehensive benefits, and opportunities for career
growth within IHG Hotels & Resorts.
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When you join us, you become part of the global IHG
family. We succeed by supporting one another, embracing diverse perspectives,
and always doing the right thing. We're looking for individuals who genuinely
care about creating memorable guest experiences, pay attention to the little
details, and continuously strive to improve every day
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We're looking for individuals
who genuinely care—those who pay attention to the little details that create
memorable guest experiences and are always seeking opportunities to improve. If
you're passionate about hospitality and committed to delivering exceptional
service, we'd love to hear from you.
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To learn more about careers with IHG Hotels &
Resorts, visit
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Arial, sans-serif;">https://careers.ihg.com
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