About the Job
class="isSelectedEnd">
As the Restaurant Manager, you will be responsible
for leading the daily operations of the hotel's restaurant, ensuring exceptional
guest experiences while maintaining IHG brand standards. You will oversee
service delivery, lead and develop the restaurant team, manage operational
costs, and work closely with the kitchen and other hotel departments to ensure
smooth and efficient operations.
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">Your day
to day
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">Operational
Management
- Manage
the day-to-day operations of the restaurant, including breakfast service, lunch,
dinner, and room service (where applicable). - Ensure
compliance with IHG brand standards, service procedures, and Standard Operating
Procedures (SOPs). - Monitor food and beverage quality,
presentation, and portion control to ensure
consistency. - Maintain cleanliness, hygiene, and safety
standards in accordance with HACCP guidelines. - Ensure
restaurant equipment, furniture, and facilities are well maintained
and operational.
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">Guest
Experience
- Deliver
outstanding guest service by ensuring a warm, friendly, and efficient dining
experience. - Engage with guests, anticipate their needs,
and ensure guest satisfaction at all times. - Handle guest
feedback and complaints professionally, implementing timely service
recovery. - Monitor guest satisfaction scores and drive
continuous improvements in service quality.
style="background-color: rgb(255, 255, 255); color: rgb(232, 83, 42);
font-family: Arial, "Arial Unicode MS", Arimo, "Microsoft Sans
serif", sans-serif;">Team Leadership
data-spread="false">
Lead, coach, motivate, and develop the restaurant
team to achieve operational excellence.Conduct daily shift
briefings, training sessions, and performance
evaluations.Prepare duty rosters and ensure adequate
staffing levels based on business requirements.Promote
teamwork, accountability, and a positive work
environment.
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">Financial &
Cost Control
data-spread="false">
Monitor daily restaurant sales, revenue,
and departmental expenses.Control food and beverage costs
by minimizing waste and ensuring effective inventory
management.Conduct regular stock counts and maintain
accurate inventory records.Support budgeting, forecasting,
and monthly performance reviews.Identify opportunities
to improve revenue through upselling and operational
efficiencies.
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">Compliance &
Brand Standards
data-spread="false">
Ensure compliance with IHG policies, food safety
regulations, health & safety standards, and local legal
requirements.Maintain accurate operational documentation
and audit records.Ensure all team members consistently
follow brand standards and SOPs.
style="background-color: rgb(255, 255, 255); color: rgb(232, 83, 42);
font-family: Arial, "Arial Unicode MS", Arimo, "Microsoft Sans
serif", sans-serif;">Coordination
data-spread="false">
Work closely with the Kitchen, Front Office,
Housekeeping, Engineering, and Sales teams to ensure seamless guest
service.Support banquet operations and special events
whenever required.Participate in operational meetings
and contribute to service improvement initiatives.
style="background-color: rgb(255, 255, 255); color: rgb(232, 83, 42);
font-family: Arial, "Arial Unicode MS", Arimo, "Microsoft Sans
serif", sans-serif;">What we need from you
data-spread="false">
Bachelor's Degree or Diploma in Hospitality
Management, Hotel Management, or a related field.3–5 years
of experience in restaurant or food & beverage operations, preferably within
an international hotel brand.Proven leadership and team
management skills.Excellent communication, interpersonal,
and problem-solving abilities.Strong knowledge
of restaurant operations, food safety, cost control, and inventory
management.Proficiency in restaurant POS systems
and Microsoft Office.Ability to work flexible shifts,
including weekends, holidays, and peak business
periods.
style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
font-size: 21.3333px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: pre-wrap; widows: 2; word-spacing: 0px;">What
we Offer
We'll reward
your dedication with a competitive salary, comprehensive benefits,
and opportunities for career growth within IHG Hotels &
Resorts.
When you join us, you become part
of the global IHG family. We succeed by supporting one another, embracing
diverse perspectives, and always doing the right thing. We're looking
for individuals who genuinely care about creating memorable guest experiences,
pay attention to the little details, and continuously strive to improve every
day
We're looking for individuals who genuinely care—those who pay
attention to the little details that create memorable guest experiences and
are always seeking opportunities to improve. If you're passionate about
hospitality and committed to delivering exceptional service, we'd love to hear
from you.
To learn more about careers with IHG Hotels & Resorts, visit
href="https://careers.ihg.com/">https://careers.ihg.com.
