YOUR DAY TO DAY
data-start="1219" data-end="1239">
data-end="1239">Guest Experience
data-end="1437">
data-end="1277">Welcome and assist VIPs and guests.
data-section-id="qs44ro" data-start="1278" data-end="1332">Handle guest
complaints and resolve issues promptly.
data-start="1333" data-end="1376">Ensure high levels of guest
satisfaction.
data-end="1437">Conduct lobby presence and interact with guests
regularly.
data-start="1439" data-end="1453">Operations
data-end="1655">
data-end="1490">Supervise Front Office operations.
data-section-id="1mpw9lc" data-start="1491" data-end="1566">Coordinate
with Housekeeping, Food & Beverage, Engineering, and Security.
data-section-id="18mv86g" data-start="1567" data-end="1621">Monitor arrivals,
departures, and room availability.
data-start="1622" data-end="1655">Ensure smooth shift operations.
data-start="1657" data-end="1678">
data-end="1678">People Management
data-end="1832">
data-end="1725">Lead and support team members during shifts.
data-section-id="1v5rhgj" data-start="1726" data-end="1769">Coach employees
on IHG service standards.
data-end="1832">Conduct shift briefings and communicate operational
updates.
data-end="1855">Safety & Security
data-end="2026">
data-end="1918">Ensure compliance with hotel safety and security
procedures.
data-end="1984">Handle emergencies, guest incidents, and fire safety
protocols.
data-end="2026">Prepare incident reports when required.
data-start="2028" data-end="2058">
data-end="2058">Financial Responsibilities
data-end="2218">
data-end="2096">Monitor room revenue opportunities.
data-section-id="7mwvmq" data-start="2097" data-end="2152">Ensure accurate cash
handling and billing procedures.
data-start="2153" data-end="2218">Minimize guest compensation through proactive
service recovery.
data-start="2220" data-end="2245">Administrative Duties
data-start="2246" data-end="2378">
data-end="2279">Prepare shift handover reports.
data-start="2280" data-end="2323">Maintain guest records and incident
logs.
Ensure
compliance with IHG brand standards and SOPs.
style="background-color: rgb(255, 255, 255); color: rgb(232, 83, 42);
font-family: Arial, "Arial Unicode MS", Arimo, "Microsoft Sans
serif", sans-serif;">What we need from you
-
style="color: rgb(0, 0, 0); font-family: Calibri, Carlito, sans-serif;">
class="qowt-font2-Arial" is="qowt-point-run" qowt-eid="E420" id="E420"
style="cursor: text; display: inline; font-size: 1em; pointer-events: auto;
white-space: pre-wrap;">Bachelor’s degree / higher education qualification /
equivalent in Hotel Management/ Business Administration, plus 3 years of Front
Office/Guest Service experience including management
experience -
is="qowt-point-run" qowt-eid="E423" id="E423" style="cursor: text; display:
inline; font-size: 1em; pointer-events: auto; white-space: pre-wrap;">Must speak
fluent English -
is="qowt-point-run" qowt-eid="E426" id="E426" style="cursor: text; display:
inline; font-size: 1em; pointer-events: auto; white-space: pre-wrap;">Other
languages preferred
style="background-color: rgb(255, 255, 255); color: rgb(232, 83, 42);
font-family: Arial, "Arial Unicode MS", Arimo, "Microsoft Sans
serif", sans-serif;">What we Offer
At IHG Hotels &
Resorts, we recognize and reward your dedication with a competitive salary,
comprehensive benefits, and opportunities for career growth.
When you join
us, you become part of the global IHG family. Like every great family,
we succeed by supporting one another, building trust, embracing diverse
perspectives, and always doing the right thing.
We are looking
for individuals who genuinely care about creating memorable guest experiences
by paying attention to the little details that make a big difference. We value
team members who are passionate about continuous improvement, collaboration,
and delivering exceptional hospitality every day.
To learn more about
career opportunities with IHG Hotels & Resorts, visit
rel="noopener noreferrer"
href="http://www.careers.ihg.com/">www.careers.ihg.com.
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