To perform the role as IT support to the TMS hotels. Ensure the consistency
and quality in hotel IT operation and technical standards. Act as a Brand
Hearted catalyst for organizational change process management and plays
a leading role in promoting the IHG Ways of Working around our Winning Ways,
Room to be yourself, and align with our Company Vision and Purposes to deliver
our Brand Standards through our people in a responsible way.
Your day to day • Monitors various computer-related systems to ensure their
normal functioning and serve operation departments. • Report duty whenever
required for problem-shooting. • Resolve common issues faced by the customer
by following a documented standard operating procedure (SOP) or scripts. •
Responsible for diagnosing, troubleshooting and resolving hardware and software
failures, including operating system, application software, network equipment,
etc. • Communicate with users through telephone, Wecom, email and other means,
provide remote assistance and technical support, to solve users in the use of
IT equipment and applications in the process of the problem. • Responsible
for the daily maintenance and security management of the system, including virus
protection, data backup, network monitoring, etc., to ensure the stable
operation of the system and information security. • Arranges proper maintenance
of various computer-related equipment, including PC, printers, etc. • Extends
full support for various systems upgrade whenever required, including
pre-installation liaison with suppliers, processing of training, installation
etc. • Works on shift duty as required. • Performs any other duties as required
by Hotel Management Team. • Proactively participates in the GC P&T IT projects
deployment in the assigned area for testing, coordination, and implementation. •
Provides the timely, accurate and detailed hotel IT status report for hotels
in the assigned area. • Provides professional support and training to hotel
to make sure the brand standard compliance. • Supports GC P&T team to deliver
and demonstrate the best practices and enforce the IT standards at the hotels
in the assigned area. • Summarize typical problems and solutions to improve work
efficiency. • Be a creditable IT professional that is trusted by superiors,
colleagues, and the subordinates.
What we need from you • College
or above Diploma or Vocational Certificate in Computer Science or Information
Technology or related field • Minimum 3 years hotel IT related experience or
an equivalent combination of education and work-related experience •
Professional knowledge and skills required for the job • Good team player,
proactive, self-motivated, responsible, hardworking and able to work under
pressure. • Strong analytical and problem-solving skills • Good patience
and sense of service • Familiar with hotel operations • Excellent written
and verbal communication skills • Strong learning ability, able to solve some
technical or unexpected problems independently • Recognize the need
for continuous renovation and make adjustment based on the changes needed.
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At IHG Hotels & Resorts,
we work together to deliver True Hospitality for Good on a global scale.
With corporate offices and over 6,000 hotel destinations worldwide, a career
at IHG is the perfect way to broaden your horizons. You’ll experience our unique
culture and brilliant colleagues who will support and inspire you. With a host
of corporate opportunities to choose from, wherever you are on your career
journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company.
We have bold ambitions to drive performance and maintain our relentless focus
on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core
and value connections and being together helps us foster a unique sense
of belonging that also supports productivity. That’s why here at IHG, we give
our colleagues flexibility and balance – working in a hybrid way, blending
office and remote working collectively. We recognise that every role
is different, that’s why leaders work with teams to determine how and when
they collaborate.
We provide a wide range
of benefits designed to help you live your best work life. These include
impressive room discounts across our many properties, recharge days
and volunteering days throughout the year. Through our myWellbeing framework,
we are committed to supporting wellbeing in your health, lifestyle,
and workplace. We offer a unique and inclusive culture, where there is always
Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regards to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
disability, or any other category protected by applicable laws. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
