Food & Beverage Supervisor Hotel Indigo Naperville Riverwalk

JOB OVERVIEW:

Lead the day-to-day activities
of the restaurant/bar.  Supervise the service and delivery of menu items
in assigned restaurant and bar ensuring a high level of quality
and consistency.  Adhere to federal, state and local regulations concerning
health safety or other compliance
requirements. 

DUTIES
AND RESPONSIBILITIES:

• Train and schedule employees
  to ensure proper coverage.  Monitor performance and recommend corrective
  action.  Alert management of potentially serious issues. Ensure all staff
  is properly trained, and certified as required, and have the tools and equipment
  needed to effectively carry out their job functions
• Respond in a prompt
  and professional manner to guest requests and complaints.  Make appropriate
  service recovery gestures according to established guidelines in order to ensure
  total guest satisfaction.   
• Greet guests pleasantly as
  they approach the restaurant; promote house drinks and utilize up-selling skills
  whenever possible to maximize revenues.   
• Adhere
  to established food and beverage service standards to provide a consistent
  product to the guests and to control costs.  Make appropriate service
  recovery gestures according to established guidelines in order to ensure total
  guest satisfaction.   
• Oversee cash handling and check/credit
  policies and procedures. 
• Inspect restaurant daily to ensure high
  quality food and food presentation and cleanliness.
• Conduct pre-shift
  meetings to inform staff of daily events.   Review daily
  specials.
• Ensure side work duties are complete and tables are set
  before, during and after operating hours.
• Perform pre- and post-shift
  meetings with AM/ PM shifts staff members
• Be responsible for all food
  and beverage service metrics, such as overall F&B, breakfast
  and dinner/bar.
• Be well versed with the health department standards
  and pass all inspections and audits. 
• Work directly with the cook
  and staff to place food and beverages orders once a week.
• Perform other
  duties as assigned.
• Promote teamwork and quality service through daily
  communication and coordination with other departments. 
• Follow
  procedures to (1) ensure the security and proper storage of liquor, bar
  inventory and equipment, (2) ensure the security of monies, credit and financial
  transactions (obtain, count and secure bartender’s bank; receive cash and credit
  payments from guests; give accurate change and balance cash drawer at end
  of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms,
  etc. in a timely and efficient manner, and (4) minimize waste and breakage
  of glassware and supplies. 
• Inspect restaurant and bar daily
  for cleanliness and attractiveness and inspect all equipment and machinery
  for proper operation.  Ensure the team follows all guidelines for daily
  cleaning and sanitations.

Qualifications
and Requirements:

High school diploma or equivalent and one
year food service experience in a full service restaurant or similar
setting.  Some college or supervisory experience
preferred.

This job requires ability to perform
the following:

• Carrying or lifting items weighing up to 50
  pounds
• Moving about the outlet(s)
• Handling food objects
  and products
• Bending, stooping,
  kneeling

Other:

• Communication skills
  are utilized a significant amount of time when interacting with customers
  and employees 
• Reading and writing abilities are utilized often
  when completing paperwork, scheduling, and giving and receiving
  instructions. 
• Mathematical skills, including basic math, cash
  handling, are utilized frequently.
• Problem solving, reasoning,
  motivating, organizational and training abilities are used
  often.
• Alcohol awareness certification and/or food service permit
  or valid health/food handler card as required by local or state government
  agency.
• May be required to work nights, weekends, and/or
  holidays.

The hourly pay range for this role is $23-26.
We offer
a comprehensive package of benefits including paid time off,
medical/dental/vision insurance, 401k, and many other benefits to eligible
employees.