Quality Consultant (Remote in Denver, CO)

Negotiable
Experience
3-5 years
Job Type
Full Time
Location
United States, Atlanta
Job Description

style="font-size: 10pt;">This position is remote and based in or near Denver, CO
or the surrounding areas.
Drive hotel
performance and consistency through standards evaluations and quality processes
in an assigned regional area for both: Franchise and CMH (Company Managed)
hotels. Analyze guest feedback to identify areas of opportunity. Consult
with hotel management and develop action plans by reviewing available data
and recommending strategies for improvement. Support growth initiatives
by delivering real time data from the field.

class="paragraph" style="margin: 0in; vertical-align: baseline;"> style="font-family: Arial, sans-serif;"> style="font-size: 10pt;">Your day to day  class="eop" data-ccp-props="{}" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; user-select:
text;"> 

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;"> xml:lang="EN-US" style="-webkit-tap-highlight-color: transparent;
    -webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
    !important; user-select: text;">Work with assigned portfolio of hotels
    to evaluate and document product quality levels through the use of
    the standardized Standards Evaluation process
    and software.

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Schedule and conduct onsite visits with focus on hotel openings,
    standards Evaluations and re-visits in order to measure overall quality
    and consistency levels pertaining to brand standards, life safety, cleanliness,
    physical condition and design and construction.

  • class="paragraph" paraid="1542692930"
    paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Schedule and conduct Specialized Visits:

  • class="paragraph" paraid="1542692930"
    paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">De-identification visits of hotels no longer in the system, to meet
    stipulations in the License Agreement

  • class="paragraph" paraid="1542692930"
    paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Incident reports to record physical damage and potential health
    concerns

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Construction visits to deliver real-time data regarding building
    progress

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Guest
    satisfaction focused visits to increase hotel
    performance

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Participate in any assigned projects

  • class="paragraph" paraid="1542692930"
    paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Consult
    with hotel management and/or ownership on opportunities to drive consistency,
    improve physical condition and service levels.

  • class="paragraph" paraid="1542692930"
    paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{136}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;">Develop
    action plans as a guide for hotel management/ownership; listing any
    opportunities and actions required for improvement along with target dates
    for completion.

  • Prepare
    and provide short recap to internal business partners, recapping the hotel
    visit, findings and recommendations.

class="paragraph" style="margin: 0in; vertical-align: baseline;"> 

class="paragraph" paraid="1366855801"
paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{196}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-kerning: none; margin: 0in; overflow-wrap: break-word; user-select: text;
vertical-align: baseline; white-space: pre-wrap;"> xml:lang="EN-US" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; user-select: text;">What we need
from you
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-size: 10pt; user-select: text;"> 

class="paragraph" style="margin: 0in; vertical-align:
baseline;"> 

  • paraeid="{d7267e1d-3c58-41a5-be44-0a7183835ec0}{202}"
    style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-kerning: none; overflow-wrap: break-word; user-select: text;
    vertical-align: baseline; white-space: pre-wrap;"> xml:lang="EN-US" style="-webkit-tap-highlight-color: transparent;
    -webkit-user-drag: none; background-position: 0px 100%; border-bottom:
    transparent; font-size: 10pt; font-variant-ligatures: none !important;
    user-select: text;">Bachelor's Degree in Business, Hospitality Hotel
    Administration, or a relevant field of work, or an equivalent combination
    of education and work-related experience.

  • class="paragraph" style="vertical-align: baseline;">Minimum
    3 to 5 years progressive work-related experience in hotel operations
    or equivalent preferred. Demonstrating proficiency in multiple
    disciplines/processes related to the position.

  • class="paragraph" style="vertical-align: baseline;">Demonstrate clear and concise communication skills, including adapting
    both verbal and written communication to the needs and level of
    the audience.  Required to use consultative and persuasive communication
    skills to effectively implement programs or resolve compliance issues with hotel
    owners/operators.

  • style="vertical-align: baseline;">Demonstrate
    working knowledge of personal computers; including Microsoft applications (Word,
    Excel, PowerPoint, Outlook, SharePoint etc.).

  • class="paragraph" style="vertical-align: baseline;">Demonstrate ability to effectively schedule appointments and travel
    to maximize efficiency and minimize cost.

  • class="paragraph" style="vertical-align: baseline;">Demonstrate strong problem solving and time management
    skills.

  • class="normaltextrun" style="font-size: 10pt;">Demonstrate the ability
    to maintain a consistent, high quality customer-focused orientation, and
    to respond to individuals in a manner and timeframe
    promised.

  • class="normaltextrun" style="font-size: 10pt;">Knowledge and understanding
    of quality standards and hotel operations or similar environment
    preferred.

  • class="normaltextrun" style="font-size: 10pt;">Attention to detail and ability
    to manage multiple tasks required.

class="paragraph" style="margin: 0in; vertical-align: baseline;"> 

class="paragraph" style="margin: 0in; vertical-align: baseline;"> style="font-family: Arial, sans-serif;"> style="font-size: 10pt;">Travel - 100%

class="paragraph" style="margin: 0in; vertical-align: baseline;"> 

class="paragraph" paraid="1014228142"
paraeid="{8069528c-514c-433b-acce-976c2beb7a98}{3}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-kerning: none; margin: 0in; overflow-wrap: break-word; user-select: text;
vertical-align: baseline; white-space: pre-wrap;"> xml:lang="EN-US" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; user-select:
text;">Location 
data-contrast="auto" xml:lang="EN-US" style="-webkit-tap-highlight-color:
transparent; -webkit-user-drag: none; font-variant-ligatures: none !important;
user-select: text;">– This job is primarily remote.

The selected candidate should reside in or near Denver, CO.
style="font-family: Arial, sans-serif;"> data-contrast="auto" xml:lang="EN-US" style="-webkit-tap-highlight-color:
transparent; -webkit-user-drag: none; font-size: 10pt; font-variant-ligatures:
none !important; user-select: text;">

style="margin: 0in; vertical-align: baseline;"> 

paraid="1283198976" paraeid="{8069528c-514c-433b-acce-976c2beb7a98}{27}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-kerning: none; margin: 0in; overflow-wrap: break-word; user-select: text;
vertical-align: baseline; white-space: pre-wrap;"> xml:lang="EN-US" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; user-select: text;">The salary range for this role
is $46,226.00 to $73,000.00
.  
class="normaltextrun" data-contrast="auto" xml:lang="EN-US"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-variant-ligatures: none !important; user-select: text;">This role is also
eligible for bonus pay (as applicable). We offer a comprehensive package
of benefits including paid time off, medical/dental/vision insurance, 401K,
and other benefits to employees. style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-size: 10pt; user-select: text;">