Do you see yourself as the Residence Manager for InterContinental Residence
Suites® Dubai Festival City?
As the world's
largest family of luxury hotels, we all take great pride in being genuine
ambassadors of the InterContinental® brand.
Shaped by decades
of international know-how and local insights, our passion for luxury travel
spans cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world. Each of our
hotels cultivates a distinctive style and ambience where we embrace every
opportunity to give our guests a personal and enriching experience.
If
you'd like to embrace a wider world of experiences and opportunities, we'd like
to welcome you to the world's most international luxury hotel brand.
The
InterContinental Hotels Group® at Dubai Festival City consists of four hotels.
These include the luxury and lifestyle brand InterContinental, the lavish
long-stay InterContinental Residence Suites, the premium Crowne Plaza, and
the essentials Holiday Inn & Suites.
In addition to over 1,600 rooms, the cluster boasts a selection of 16
restaurants and bars, an impressive 3,800-square-metre Event Centre across two
levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious
Spa InterContinental, and state-of-the-art gym and swimming pool facilities.
We are looking for people who are friendly, welcoming, and full of life to join
over 1,200 colleagues who are always finding ways to make every guest's
experience an enjoyable one. We value the passion and enthusiasm of our
colleagues and encourage you to share your passion when you work
with us.
A little
taste of your day-to-day:
People
- Clearly and effectively communicate hotel goals and strategies to all
levels of the hotel team. - Oversee the day-to-day operations
and assignments of the hotel staff; assist the Area General Manager in
the development and communication of departmental strategies
and goals. - Work within the company’s Human Resource framework to ensure
the departmental performance of staff is productive. Duties include:
style="list-style-type: circle;"> - Planning for future staffing
needs. - Recruiting in line with company guidelines.
- Preparing
detailed induction programmes for new staff. - Maintaining
a comprehensive, current and guest focused set of departmental standards
and procedures and oversees their implementation. - Ensuring training
needs analysis of teams is carried out, and training programmes are designed
and implemented to meet needs. - Develop your team and improve their
performance through coaching and feedback, and create performance
and development goals -
recognise good
performance.
- Train your team to make sure
they deliver with compliance, to our standards and have the tools they need
to work efficiently. - Coaching, counselling and disciplining staff,
providing constructive feedback to enhance performance. - Drive
Nationalisation efforts by mentoring and integrating local talent, fostering
their development, and ensuring compliance with nationalisation
goals. - Establish/maintain a succession plan
Drive
a great working environment for teams to thrive – connect departments to create
sense of one team. Communicate and enforce policies
and procedures. As a Hotel Manager, you will empower colleagues
to act with integrity by fostering a Speak Up culture, creating an environment
where they feel supported to ask questions, raise concerns, and adhere to
the Code of Conduct. You will ensure all required training is completed
and promptly address any suspected
misconduct.
Financial
- Support
the Area General Manager in the development, implementation and monitoring
of strategic and operational plans for the hotel.
Provide regular direction and manage hotel operations for all
departments. - You will drive performance in key metrics, such
as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency,
and others. - Monitor and report variances against budget and control
labour costs and other expenses. - Ensure that rebates and contracts
for residences are tracked, properly documented, and any concerns
are communicated in a timely manner. - Make recommendations for capital
improvements to enhance the assets of the hotel and/or company and brand
loyalty. - Foster positive owner relationships if applicable
and assist in providing ongoing information and status
reports
Guest
Experience
- Establish
and implement appropriate service recovery guidelines in order
to ensure complete guest satisfaction. Respond to guest complaints
or concerns in a prompt and professional manner. - Review guest
feedback and implement strategies for continuous
improvement. - Communicate to appropriate departments all pertinent
information requirements and special. needs for arriving VIP’s, large groups,
and other key guests. - Lead marketing efforts to up sell guests
on hotel services, offerings, and amenities.
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Responsible Business
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In this role, you will contribute to our
sustainability goals “Journey To Tomorrow” across key areas such as People,
Communities, Carbon & Energy, Waste, and Water management.Maintain
a focus and commitment to operating a “green” hotel.Ensure a safe
and secure environment for guests, team members and hotel/residences assets
in compliance with the hotel’s or owner’s policies and procedures
and regulatory requirements.Maintain relations with outside
contacts. Comply with federal, state and local laws regarding
health, safety and alcohol services. Ensure that the brand is
at the heart of all decisions.Any other duties or tasks as directed
by the Area General Manager that assist and support hotel
operations.
What
we need from you:
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Bachelor’s degree / higher education
qualification / equivalent in
Hotel Administration, Business Administration. Minimum of 3 years
of guest service/hotel experience with at least two years in a Hotel Manager /
General Manager capacity, or an equivalent combination of education
and experience.Previous extended stay experience or experience in
a hotel of similar size and complexity preferred.Must speak fluent
English. Multiple languages preferred.
What
you can expect from us:
We give our people everything they need
to succeed, from a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create inclusive
teams where we celebrate differences and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to all applicants. We promote a culture of trust, support,
and acceptance, always welcoming different backgrounds, experiences,
and perspectives.
IHG gives every member of the team the Room to Belong,
Room to Grow, and a Room to Make a Difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.
So, join us,
and you’ll become part of our ever-growing global family.
