Residences Concierge - Six Senses London

As a Residences Concierge, I will fully comprehend the vision of Six
Senses Residences to help people reconnect with themselves, others and the world
around them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary
experiences are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.
As a Concierge, I recognize that my role is critical
in creating exceptional resident experiences.

Duties
and Responsibilities 
As Residences Concierge, I will assume
full responsibility for the efficient operation in the following:

• I
  am committed to behaving professionally and setting an example for my
  colleagues, residents, and partners.
• I will adhere to Six Senses
  principles, core values, best practices, guidelines, and objectives while
  demonstrating respect for diverse cultures and nationalities.
• I
  will project a positive and proactive attitude, working collaboratively with
  the team to maintain high standards and build a professional relationship
  with the Residents.
• Respond to a wide variety of residents’ requests
  accurately by assessing their needs and adding personal recommendations
  to achieve maximum satisfaction while complying with the residents’ standards
  and policies.
• Accommodate special requests whenever possible.


• Process and handle all residents’ requests regarding packages, faxes,
  messages, and mail which may be either outgoing or incoming.
• Assist
  residents with all inquiries related to residences and hotel services, hours
  of operations, key personnel, in-house events, directions, etc.


• Coordinate with departments for transfer-related requests and assist
  residents with transfers to and from the residences if required.


• Recommend, schedule, and plan with the residents for their preferred
  activities during their stay.
• Maintain detailed knowledge of local key
  occurrences (directions, monuments, activities, restaurants, shopping, flora,
  and wildlife found on the property and the neighborhoods)
• Have
  knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation
  and make travel arrangements on request.
• Have knowledge of countries
  within reasonable reach and what they have to offer.
• Have knowledge
  of the history and demographic facts about the current country.


• Maintain a high standard of personal appearance, grooming, and hygiene.


• Have knowledge of all safety, security, and emergency procedures
  related
• Upkeep Six Senses guidelines and standards of service
  and operation. My performance benchmarks are maintained and exceeded.


• Strictly adhere to LQA standards and guest comments.

Qualifications