Human Resources Leader - Holiday Inn Express Singapore Serangoon

What’s the job?
The Human Resources Leader/Assistant
Human Resources Manager is responsible for overseeing all aspects of human
resources in the hotel including recruitment, training, employees’ relations,
performance management and compliance with legal requirements and IHG policies
and procedures.  Human Resources Leader/Assistant Human Resources Manager
also promotes a positive team culture while ensuring our colleagues deliver
a guest experience that is unique and brings the brand
to life.

Your
day-to-day
People
•    Be
first point of contact for all team members in relation to human resources
function and queries 
•    Create programmes
to foster a positive work environment for all employees. Support and administer
an annual team member satisfaction survey
•    Educate
and train managers on HR disciplines to foster productivity and enhance
performance
•    Welcome and conduct new team member
orientation
•    Coordinate both internal and external
training programs and send relevant employees
for training
•    Ensure hotel or company hiring
standards and applicable laws and regulations
are followed
•    Build great relations with outside
contacts
•    Assist in the recruitment, resourcing
and reference checking of all new team
members
•    Organize and assist in the employee
engagement activities in the hotel
•    Assist
in implementing new training programs in the hotel and make sure its completion
by team members 
•    Monitor training effectiveness
and assess ongoing learning and development needs within
the team
•    Implement employee recognition programs
to boost morale and encourage high performance
•    Be
creative and implement new initiatives within the allocated budget to boost
employee’s engagement and positive work
environment
•    Oversee performance appraisal processes,
working with department heads to ensure regular feedback and development plans
are in place
•    Manage employee improvement plans
and support coaching efforts to enhance individual and team
performance
•    Oversee maintenance of accurate
and up-to-date personnel files and records for all employees
   
  including payroll, attendance, and personal
data
•    Prepare HR reports, tracking key metrics like
turnover, retention, and training records

Guest
Experience
•    Develop creative ways to inspire
and motivate team members to provide guests with a unique
experience
•    Make time to interact with guests to hear
feedback and build relationships to understand how team members can increase
guest satisfaction
•    Work with department managers
to develop initiatives to reach service standards and drive continuous
improvement in the guest experience
•    Adheres to Brand
standards for Holiday Inn Express, at all times and encourages others to do
the same
•    Acts as a Brand Hearted ambassador for
the hotel

Financial
•    Prepare
Human Resources department budget and control
expenses
•    Monitor staffing to manage
costs
•    Assist with payroll queries in a timely
manner
•    Look for ways to increase productivity
and decrease costs together with General
Manager 
•    Monitor WOT and make sure it
is updated in a timely manner
•    Administer
hotel-specific compensation packages, including benefits bonuses and insurances,
and be updated with competitive pay
structures
•    Communicate benefit options and policies
clearly to employees, handle any inquiries and make sure that all policies
are updated 
•    Ensure compliance with law, health
and safety regulations, and industry-specific
standards
•    Oversee employee safety protocols
and workplace inspections to maintain a safe environment for both staff
and guests
 

Responsible
Business
•    Develop awareness and reputation
of the hotel and the brand in the local community and promote team member
involvement in local community
•    Ensure compliance
with relevant employment laws, policies
and procedures
•    Be familiar with property safety,
first aid and fire and emergency procedures and operate equipment safely
and sensibly
•    Assist to submit Team Member’s accident
report (if any) to Ministry of Manpower promptly
•    Be
aware of duty of care and adhere to occupational, health and safety legislation,
policies and procedures
•    Collect and maintain data
from exit interviews, turnover statistics, absenteeism reports to identify
trends, training needs, and supervisory issues
•    Other
ad-hoc duties – unexpected moments when we have to pull together to get a task
done
•    Participate in hotel projects when
required 
•    Perform any other duties
as required 
•    Visit forums, conferences and HR
related events

What we need
from you

•    Minimum Diploma in Human
Resources Management or equivalent
•    2 years’ related
experience in Human Resources, or an equivalent combination of education
and experience
•    A positive and keen to learn
attitude.
•    Must be proficient in written and spoken
English and with good communication skills