Crowne Plaza Canberra is looking for a Guest Service Agent to grow a great
team. As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part
in our guest experience, including check-in and check-out, upselling, problem
resolution, providing guest recognition and assisting our guests with any
requests they may have. Your ability to deliver our guests a seamless
and memorable Crowne Plaza Canberra experience will make you an integral member
of the Front Office team.
This is a full-time role,
which would suit a candidate with previous experience working in the hotel
or hospitality industry.
Your day
to day
Following are some ideal day to day activities but
not limited to
- Help guests - you’ll be happy to help if
someone needs a toothbrush or directions for example. - Look smart –
wear your uniform with pride and adhere to hotel grooming policy.
- Regularly communicate with the team and other departments
in order to maintain good relations & improve team engagement.
- Champion the arrival experience of the hotel, greet all guests
and offer appropriate greetings and ensure to recognize regular guests and IHG
Rewards Club members - Handle guests' complaints and provide
service recovery when applicable. Refer problems to the Duty Manager when
assistance is required. - Process check in/ check-out functions,
including general cashiering and processing of guest accounts. - Be
knowledge about hotel and surroundings to be able to make thoughtful
recommendations to our guests.
- Use other safety, emergency equipment, plant materials tools
and substances provided in the workplace as directed or as required in safety
procedures. - Be knowledgeable on products we are selling – rooms,
packages, car parking etc. - Understand the hotel product offering
to be able to effectively explain to guests.
What we need from
you
- Excellent personal presentation and positive
energy. - Proven skills in guest relations, problem solving and time
management; and ideally have a working knowledge of hotel property management
systems such as Opera. - The ideal candidate will also have similar
Front Office / Reception experience in a luxury environment focused on attentive
guest service. - Team Player - working across all Departments
to deliver Great Hotels Guest Love - Attention to detail – creating
amazing guest service moments with the team - Flexibility - working,
weekends and public holidays are all part of the job - Have the legal
right to work in Australia. - The ability to work AM and PM shifts,
including on weekends and public holidays.
You'll be rewarded for your hard work with
a suite of benefits that supports you and your family's wellbeing,
including:
- Paid Birthday Leave
- Hotel Perks like accommodation
and Food & Beverage discounts - Enhanced parental
leave - Proactive health days and flexible work options
- Your
career journey will be supported through our lifelong development
program - IHG Career Milestone celebrations
- Transfer
of entitlements as you move and grow with IHG - Access to our discount
retail platform that makes your pay go even further
Our
mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
We are proud
to be IHG and we know that you will be too #Gofurthertogether.
