Do you see yourself as a Assistant Front
Office Manager?
style="font-family: "Arial Narrow", sans-serif;">At InterContinental
New York Barclay, we are looking for a confident and service-driven leader
to assist to oversee our Front Office operations. As the Manager on Duty,
you will play a critical role in ensuring seamless operations, guest
satisfaction, and hotel safety, while upholding the highest luxury service
standards. This is a unique opportunity to take ownership of the hotel, make
impactful decisions, and create memorable guest experiences in a dynamic,
fast-paced environment
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JOB OVERVIEW:
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Assist in managing all aspects of the front office
areas which may include but is not limited to guest registration, bell services,
concierge services, business center, telephone services, and guest reservations
to ensure guest satisfaction and maximize hotel profitability.
Adhere to all brand standards and desk
merchandising. Serve as Front Office Manager in his/her
absence.
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DUTIES
AND RESPONSIBILITIES:- Assist in managing the day-to-day activities of the Front Office
staff. Schedule employees to ensure proper
coverage. -
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initiate salary, disciplinary, or other staffing/human resources-related actions
in accordance with Company rules and policies. Alert
management of potentially serious issues. -
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is properly trained on systems, security and cash handling procedures,
and service standards and have the tools and equipment needed to effectively
carry out their job functions. - Ensure guests receive prompt,
professional attention and personal recognition. Ensure
guests are greeted upon arrival. Respond appropriately
to guest complaints. Implement appropriate
service recovery gestures in order to ensure total guest
satisfaction. - Schedule and regularly conduct routine
inspections of the front office and public areas to ensure the appearance
of such areas reflects highly on the hotel, brand, and Company.
Assist in creating and implementing action plans to correct
deficiencies. -
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and controlling labor costs and expenses, and achieving revenue
and profitability goals. -
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procedures for security of monies, credit and financial transactions, and guest
security. Check billing instructions and guest credit
for compliance with hotel credit policy - Train appropriate staff on procedures
for PBX to serve as a central communications point during emergency/crisis
situations. -
style="text-align: justify;">Promote teamwork and quality service through daily communication
and coordination with other departments. Key departmental
contacts include Accounting, Revenue Management, Sales and Marketing, Catering,
Food and Beverage, Housekeeping, and Maintenance.
- Interact with outside contacts:
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- Guests – to ensure their total
satisfaction - Regulatory agencies – regarding safety and emergency
matters - Other contacts as needed (professional organizations, community
groups, local media)
May serve as “manager on duty”
as required.Perform other duties as assigned including assisting staff
with their job functions during peak periods.
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style="font-family: "Arial Narrow",
sans-serif;">ACCOUNTABILITY:
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This job is the second in command in Front Office operations in
a large full-service, luxury, resort, or major flagship hotel with an extensive
range of facilities and services. Typically
supervises front desk agents, and/or bell-persons, doorpersons, reservationists,
concierge representatives, PBX, etc. .
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Qualifications
and Requirements:Bachelor’s degree in Hotel Management, Business Administration
or related field plus two years front office/guest services experience including
supervisory experience, or an equivalent combination of education
and experience. Must speak fluent English.
Other languages preferred.
This job requires ability to perform
the following:
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Other:
style="margin-right: -27pt; vertical-align: baseline;">Communication skills are utilized
a significant amount of time when interacting with others; demonstrated ability
to interact with guests, employees and third parties that reflects highly on
the hotel, the brand and the Company.- Reading and writing abilities are utilized often when completing
paperwork and management reports, interpreting results, giving and receiving
instructions, and training
style="margin-right: -27pt;">Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances are utilized frequently.
style="margin-right: -27pt;">Problem solving, reasoning, motivating, organizational and training
abilities are used often. - May
be required to work nights, weekends, and/or
holidays.
style="font-family: "Arial Narrow", sans-serif;">The salary
range for this role is $22.72 per hour. This is only applicable
for jobs to be performed in New York City, NY. This is the lowest to highest pay
scale we in good faith believe we would pay for this role at the time of
this posting. We may ultimately pay more or less than the posted range, and
the range may be modified in the future.
An employee’s pay position within the pay range will be based on several factors
including, but limited to, relevant education, qualifications,
certifications, experience, skills, seniority, geographic location,
performance, shift, travel requirements, sales or revenue-based metrics,
and business or organizational needs.
IHG
is an equal opportunity employer: Minorities / Females / Disabled /
Veterans
At IHG, we’ve made a promise. As one
of the world’s leading hotel groups, we’re here to deliver True Hospitality
for Good. Making our guests and colleagues feel welcome, cared for, recognized
and respected – wherever they are in the world. Want to be part of
the journey?
As the world’s first and most global
luxury hotel brand, InterContinental Hotels & Resorts has pioneered
international travel since the 1940s, we are passionate about sharing our
renowned international know-how and cultural wisdom in truly impressive
surroundings. We all take great pride in being genuine ambassadors of
the InterContinental®️ brand and to be part of the brand you will have a thirst
for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on
the world. If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand. Let’s Go
Further Together.
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The statements
in this job description are intended to describe the essential nature and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
