style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world. At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:
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normal;">
style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.- Stay in
the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;">
style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.
A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the nineth
year.
Your day
to day:
As the Loss Prevention Supervisor,
you will provide
professional and friendly security services while ensuring adherence to federal,
state and local regulations concerning OSHA, hotel emergency procedures, safety,
or other compliance requirements, as well as brand standards and local policies
and procedures.
style="font-size: 12pt; line-height: 107%;">DUTIES
AND RESPONSIBILITIES:
Assist in supervising
the Security function; ensure staff is properly trained including service
expectations, hotel facilities and services, and safety and emergency
procedures, etc.
style="font-family: "Times New Roman", serif;">Monitor performance and recommend corrective or disciplinary
action. Alert management of potentially serious
issues.
Inspect, evaluate
and ensure compliance of hotel security and safety requirements and procedures
in order to protect hotel property, employees and guests against theft, crime
and threats. This may include and is not limited to:
style="list-style-type: circle;">-
style="font-size: 12pt;">patrolling and inspecting with specified equipment
the assigned areas to include all public areas of the property including meeting
rooms, entrances and outside building and grounds; monitoring surveillance
cameras and checking areas for unauthorized persons or vehicles and coordinating
towing of vehicles, unlocked doors and fire and safety hazards and document all
actions. -
style="font-size: 12pt;">monitoring and maintaining the security procedures
and audit/department logs that may include lost and found, storing guests’
valuables, key control, emergency procedures, health and safety hazard
procedures for all employees and guests.
style="line-height: normal; margin-bottom: 0in;">ensuring all
guest room doors are secured and assist guest with room access
and moving/removing guest possessions or inventory if required.
May be responsible for all transactions related to the issuance of guest room
master keys.-
style="font-size: 12pt;">escorting staff and guest to car upon
request. -
style="font-size: 12pt;">inspecting purses, packages or bags of employees if
designated by management and employees work identification and accuracy
of employee time cards as they arrive/leave
the property.
style="font-family: "Times New Roman", serif;">Investigate loss and safety incidents involving guests, employees and/or
hotel loss and safety exposure and help establish procedures to prevent/minimize
the loss from theft and other safety risk or litigation against the hotel.
Such investigations may include theft or lost items, noise complaints, assault
complaints, food poisoning complaints, intoxication incidents, other guest
complaints and safety hazard accidents and incidents. May have
to administer CPR on guest or staff member in accordance to guidelines
and communicate specified information to EMS/medical personnel
as required.
style="font-family: "Times New Roman", serif;">Maintain documentation and confidential security related reporting
systems (that may include reports, logs, inspection checklists, detainments,
arrests and etc.) for prompt retrieval of information, trend projections,
and enhancement of procedures from information learned during
the investigations. Ensure that appropriate investigation documentation
and results are available for current litigation/settlement and future
reference. Record necessary and pertinent incident reports or information
to police and fire agencies involving investigations and to Corporate Legal
department, Corporate Claims Management department, insurance agencies
and outside attorneys to assist in case evaluation, settlement or defense
involving lawsuits against the Company.
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0in;">
style="font-size: 12pt;">Assist in training/educating employees on current
safety and security issues to ensure compliance with all Company loss control
policies and current security, and safety regulations. May coordinate
and train hotel staff on fire brigade and fire safety procedures and assist
in conducting CPR classes to Security staff and other appropriate
employees. Inform management of hazardous situations, emergencies
or threats to the security of guests, employees or hotel assets. Schedule
preventative maintenance and repairs to security equipment as needed and ensure
that equipment is prepared and operational for the following day’s
work.Respond in a courteous
and prompt manner to all guest related incidents, questions, complaints and/or
requests to ensure a high level of guest
satisfaction.
style="font-family: "Times New Roman", serif;">Promote teamwork and quality service through daily communication
and coordination with other departments. Key departmental contacts include
all hotel staff, Corporate Hotel Management Group and Corporate Risk Management
and Legal department.
style="font-family: "Times New Roman", serif;">Perform other duties as assigned.
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uppercase;">Qualifications
and Requirements:
High school diploma or related vocational training, plus one year
of security and safety experience including some supervisory/training
experience, or equivalent combination of education and experience.
Must speak fluent English. Other languages
preferred.
This job
requires ability to perform the following:
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style="font-family: "Times New Roman", serif;">Carrying, lifting, pushing and/or pulling items weighing up to 50-100
pounds
Frequently standing up
and moving about the facility
style="font-family: "Times New Roman", serif;">Frequently handling objects and equipment to secure
the facility
style="font-family: "Times New Roman", serif;">Frequently bending, stooping,
and kneeling.
style="font-family: "Times New Roman", serif;">Other:
-
style="font-size: 12pt;">Communication skills are utilized a significant amount
of time when interacting with the other guests and hotel
staff. -
style="font-size: 12pt;">Certification in safety and training and/or licensed
as a Security Officer or Law Enforcement Officer may be required.
Certified CPR, First Aid instructor and training in law enforcement
techniques may be required or highly desired.
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style="font-family: "Times New Roman", serif;">Working knowledge of local laws, investigation methods, OSHA requirements
and fire codes and life safety codes.- Problem solving, reasoning,
motivating, organizational and training abilities are used when an emergency
situation occurs. - Reading
and writing abilities are utilized in order to document or record all tasks
completed, to order supplies, to receive their instructions for the day and/or
to read safety and security procedures.
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style="font-family: "Times New Roman", serif;">Mathematical skills, including basic math, are used
occasionally.-
style="font-size: 12pt;">May be required to work nights, weekends, and/or
holidays.
Work Area:
All areas of the facility
What we offer:
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The hourly pay range
for this role is $21.50 - $22.00.
style="font-size: 12pt;">We offer a comprehensive package of benefits including
paid time off, medical/dental/vision insurance, 401(k), and many other benefits
to eligible employees. Additionally, hotel discounts worldwide
are available as well as access to a wide variety of discount programs and
the chance to work with a great team of people. Most importantly, we'll give
you the room to be yourself.
style="font-size: 12pt;">IHG is an equal opportunity employer: Minorities/
Females/ Veterans/ Disabled.
