SPA Guest Service Agent (Winter Season) - Six Senses Crans Montana

As Guest Service Agent, I will fully comprehend the vision of Six Senses
to help people reconnect with themselves, others and the world around them
and our values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.  

Sustainability, Wellness and Out of the Ordinary
experiences are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.

Duties and Responsibilities
 

As Guest Service Agent, I will assume full responsibility
for the efficient operation in the following:  

• Check and assist
  with the setup of daily operations of the spa reception according to Six Senses
  Spa standards.  
• Make, reconfirm and verify guest bookings
  and manage appointment cards or appointment schedules for the following day.
   
• Ensure the cleanliness and hygiene of the reception area and spa
  concentrating on front of house areas.  
• Remove and replace towels
  and amenities in the spa common areas (included wet areas) as needed.
   
• Ensure retail is offered appropriately to the guests and retail
  area is set up as per standards.  
• Answer the telephone and email
  communications.  
• Upkeep Six Senses guidelines and standards
  of service and operation. My performance benchmarks are maintained and exceeded.
   
• Strictly adhere to LQA standards and guest comments.
   

Qualifications

To execute
the position of Guest Service Attendant, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

• High school
  diploma or equivalent and at least 2 years’ experience in a similar luxury spas
  and health clubs with proven references. Hospitality diploma/degree from
  a recognized hospitality school is preferred.
• Technical skills include
  MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with
  the latest trends in fitness and wellness.
• Fluent in English &
  French  

• European passport / Swiss Valid work
  authorization

   

The above is intended to provide
an overview of the role and responsibilities for a Guest Service Agent at Six
Senses Crans Montana.

It is not and does not infer that the above is an inclusive and/or exhaustive
list of the duties and responsibilities inherent to the position.

Six
Senses Crans Montana is an equal opportunity employer. This policy applies
to all terms and conditions of employment.