Specialist Collections

Role Purpose

With
minimal guidance, act as part of a team to process transactions in accordance
with Service Level Agreements. Follow appropriate accounting, finance and/or
Human Resources policies and procedures in assigned function. Identify
discrepancies, clear errors, and perform route-cause analysis. Contribute to
the continuous improvement of all areas in process scope. Track and report
specific Service Level Agreement requirements and metrics

Key
Accountabilities

• SPECIALITY PROCESSING - Process
  transactions in accordance with Service Level Agreements.
  
  Maintain and update the team’s records management for tracking, communications
  and continuous improvement purposes. Perform specialty accounting or human
  resources functions such as maintaining, reconciling, analyzing, and preparing
  financial statements. Review a variety of documents, listings, summaries, etc.
  for completeness and accuracy. Provide expertise in the investigation, analysis
  and resolution of significant changes in account balances. Analyze assigned
  system reports to ensure accuracy, research and resolve problems; ensure
  the integrity of assigned system and data.
  
  Prepare and compile various reports as required for special studies
  and projects. Prepare monthly financial statements using standard accounting
  checklists. Communicate with the customer to obtain correct information
  or financial data, as necessary. Check records against other current sources
  such as reports or summaries; investigate differences and take required action
  to insure that records are accurate and up to date. Operate a computer system,
  including input, edit and retrieval of data.
  
  Provide input to decisions for future system enhancements and process
  improvements. Select, interpret, classify and adjust inputted data and arrange,
  convert and compile data into report form. Facilitate continuous improvement
  efforts with the Work Team and with the Customer and Process Support
  Team.
• CUSTOMER SUPPORT - May be required to talk to customers, clients
  or suppliers over the phone. May contact the Customer and Process Support Team
  to obtain correct information on the remittance advice,
  as necessary.
• Apply analytical techniques to one or more disciplines.
  May perform statistical analyses and create accurate charts, tables and graphs
  in the correct format and within established time frames as required.
  
  Select and use appropriate software to effectively analyze data. Compile
  and analyze information. Effectively communicate findings and recommendations
  to appropriate staff.
• Maintain a consistent, high quality
  customer-focused orientation. Listen to and communicate with customer to obtain
  all required information necessary to determine and address their specific
  needs; tactfully explain why, if service cannot be provided. Respond
  to individuals in manner and timeframe promised or follow-up to explain status.
  
  Provide clear, accurate information; explain procedures or materials or provide
  supplemental information; anticipate problems
  or questions.

Functional Complexities and Duties
–

• Responsible for the collections process to include: ensuring
  customers are contacted regularly regarding outstanding receivables; ensuring
  processes and procedures are followed regarding customer contacts; reviewing
  collection data are allocates resources as needed.
• Facilitate the review
  of competitors and pricing tactics and develop reports and tools for the hotels
  to market.
• Ensure that cash is applied to the correct accounts
  in accordance with SLA’s.
• On-account cash is applied within defined
  timeframes and that technologies and procedures are optimized in the application
  process.

Key Skills &
Experiences

Education –

Associate Degree or Bachelor's
Degree or technical institute degree/certificate or an equivalent combination
of education and work related experience.

Experience –

5 to 7 years
progressive work related experience with demonstrated proficiency
and understanding in one or more functions related to
the position.

Technical Skills and Knowledge –

• Demonstrated
  knowledge of People Soft or other E.R.P. system’s finance, accounting and/or
  Human Resources modules.
• Demonstrated proficiency in accurately
  populating databases with necessary information in designated time
  periods.
• Demonstrates clear, concise and succinct communication skills
  including adapting both verbal and written communication to the needs and level
  of the user.
• Bilingual: Spanish (MUST)