style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Develop
and execute the annual Human Resources strategy and budget in alignment
with hotel business objectives.
Monitor labor costs, productivity ratios, manpower
planning, and workforce optimization to ensure financial efficiency while
maintaining service standards.
Analyze compensation, benefits, and market trends
to maintain competitive positioning and support talent attraction
and retention.
Partner with Finance and department leaders
to forecast staffing requirements and manage payroll costs within approved
budgets.
Mitigate financial and operational risks associated with employee
relations, labor disputes, compliance issues, and workforce
shortages.
People
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Lead all Human Resources functions including Talent Acquisition,
Learning & Development, Employee Relations, Compensation & Benefits,
Performance Management, Workforce Planning, Succession Planning, and HR
Administration.
Act as a strategic business partner and trusted
advisor to the General Manager and Executive Committee on all people-related
matters.
Develop and implement talent management strategies to attract,
develop, engage, and retain high-performing employees and future
leaders.
Drive employee engagement initiatives, recognition programs, wellbeing
activities, and diversity, equity, and inclusion practices to foster a positive
workplace culture.
Ensure effective recruitment, onboarding, succession
planning, and career development processes throughout
the hotel.
Coach, mentor, and develop department leaders on performance
management, employee relations, leadership effectiveness, and organizational
development.
Oversee the annual performance review process and ensure alignment
with company objectives and individual development plans.
style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Lead workforce
planning initiatives to ensure optimal staffing levels and organizational
effectiveness.
Promote a culture of accountability, collaboration,
continuous improvement, and service excellence.
style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Champion
the connection between employee engagement and guest satisfaction by promoting
a service-oriented culture throughout the hotel.
style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Collaborate
with department leaders to enhance service standards, employee behaviors,
and guest experience initiatives.
Analyze guest feedback, engagement surveys,
and operational performance data to identify opportunities
for improvement.
Ensure training and development programs support
Holiday Inn Brand service delivery standards and brand
expectations.
Participate in guest interactions and hotel activities
to understand service opportunities and support continuous enhancement of
the guest experience.
Responsible
Business
style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Ensure full
compliance with local labor laws, employment regulations, company policies,
and brand standards.
Develop, review, and maintain Human Resources
policies, procedures, employee handbook, and governance
frameworks.
Lead investigations into employee relations matters, grievances,
misconduct cases, whistleblowing reports, and disciplinary actions while
ensuring fairness and consistency.
style="background-color: white; color: black; line-height: normal;">
style="color: windowtext; font-family: "Times New Roman",
serif;">Monitor
and report key Human Resources metrics, including turnover, absenteeism,
engagement, productivity, recruitment effectiveness, and training
compliance.
Represent the hotel in labor-related discussions, negotiations,
government inspections, and external employment matters where
applicable.
Support corporate social responsibility (CSR), sustainability,
and community engagement initiatives that enhance the hotel's reputation as
an employer of choice.
Ensure compliance with data privacy regulations,
workplace health and safety requirements, and ethical business
practices.
Maintain effective relationships with government agencies, educational
institutions, recruitment partners, and industry
associations.
Leadership
Responsibilities
Serve as a member of the Hotel Executive Committee and contribute
to the overall business strategy and operational success of
the hotel.
Act as Manager on Duty (MOD) as assigned and provide leadership
support during operational and emergency situations.
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style="color: windowtext; font-family: "Times New Roman",
serif;">Lead
organizational change initiatives, cultural transformation programs,
and strategic HR projects.
Foster a high-performance culture that reflects
the company's values, purpose, and luxury hospitality
standards.
Perform other duties and special projects as assigned by the General
Manager or Regional Human Resources leadership.
style="background-color: white; color: black; line-height: normal;">
style="font-family: "Times New Roman", serif;">Bachelor’s Degree in Human Resources, Business Administration,
Hospitality Management, or a related field.
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style="font-family: "Times New Roman", serif;">Thai nationality.
Minimum 8 years of Human
Resources experience, including at least 3 years in a senior leadership role,
preferably within the hospitality industry.
style="background-color: white; color: black; line-height: normal;">
style="font-family: "Times New Roman", serif;">Strong knowledge of employment laws, employee relations, talent
management, compensation and benefits, and organizational
development.
Proven leadership, coaching,
communication, and stakeholder management skills.
style="background-color: white; color: black; line-height: normal;">
style="font-family: "Times New Roman", serif;">Ability to influence and partner effectively with the General Manager,
Executive Committee, and department leaders.
style="background-color: white; color: black; line-height: normal;">
style="font-family: "Times New Roman", serif;">Strong business acumen with the ability to align people strategies
with business objectives.
Proficient in HR systems,
workforce planning, and HR analytics.
style="background-color: white; color: black; line-height: normal;">
style="font-family: "Times New Roman", serif;">Excellent verbal and written communication skills in English and
the local language.
Ability to maintain
confidentiality and handle sensitive matters with professionalism
and integrity.
Professional HR
certification and luxury hotel experience are preferred.
