Do you see yourself as the Cluster Learning &
Development Manager of InterContinental Hotels Group® at Dubai Festival City?
As the world’s first and most global
luxury hotel brand, InterContinental Hotels & Resorts has pioneered
international travel since the 1940s, we are passionate about sharing our
renowned international know-how and cultural wisdom in truly impressive
surroundings. We all take great pride in being genuine ambassadors of
the InterContinental®️ brand and to be part of the brand you will have a thirst
for travel, passion for culture and appreciation for diversity. We create
inspiring experiences for those seeking a richer perspective on the world. If
you’d like to embrace a world of opportunities, we’d like to welcome you to
the world’s most international luxury hotel brand.
The IHG Hotels at Dubai Festival City consists of four hotels.
These include the luxury and lifestyle brand InterContinental, the lavish
long-stay InterContinental Residence Suites, the premium Crowne Plaza, and
the essentials Holiday Inn & Suites.
In addition to over 1,600 rooms, the cluster boasts a selection of 16
restaurants and bars, an impressive 3,800-square-metre Event Centre across two
levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious
Spa InterContinental, and state-of-the-art gym and swimming pool facilities.
We are looking for people who are friendly, welcoming, and full of life to join
over 1,200 colleagues who are always finding ways to make every guest's
experience an enjoyable one. We value the passion and enthusiasm of our
colleagues and encourage you to share your passion when you work with us.
A little taste of your
day-to-day:
- Learning Strategy &
Planning:- Drive the property Learning & Development strategy
aligned to business priorities, brand expectations, and luxury service
ambition. - Conduct a structured Learning Needs Analysis and translate
insights into a clear annual learning plan and calendar. - Establish
learning governance to ensure consistency, relevance, and accountability across
departments.
- IHG University
Implementation:- Own the implementation, adoption, and ongoing
effectiveness of IHG University across the property. - Ensure all
mandatory, brand, and role-based learning pathways are actively deployed,
tracked, and completed. - Partner with leaders to embed IHG University
learning into daily operations and on-the-job
application.
- Leadership & Talent
Development:- Facilitate leadership development journeys
for supervisors, managers, and senior leaders using approved IHG learning
content. - In-person Training (Instructor-Led) guest experience
and Leadership training topics - Support PDPs and succession planning
by identifying development priorities for high-potential talent in partnership
with People & Culture and department heads. - Support leaders
to coach, develop, and performance-manage their teams
effectively.
- Departmental Trainer
Enablement:- Lead and sustain a strong Departmental Trainer
framework that enables learning to be delivered and reinforced within
departments. - Train, coach, and support departmental trainers to ensure
consistency, confidence, and effectiveness. - Monitor trainer capability
and intervene where performance gaps exist.
- Onboarding
& Core Learning:- Lead the property onboarding experience,
ensuring alignment with IHG University pathways and brand
expectations. - Facilitate or oversee delivery of all core learning
programs supplied by IHG. - Ensure learning pathways are clear for new
colleagues, new supervisors, and newly appointed
managers.
- Measurement &
Impact:- Track learning completion, engagement, and effectiveness
using IHG University and other approved tools. - Evaluate learning impact
beyond attendance, focusing on application, behaviour change, and performance
improvement. - Use insights to continuously refine learning priorities
and delivery.
- Stakeholder
Partnership:- Act as a trusted learning partner to the Hotel
Leadership Team. - Coach leaders to take ownership of learning outcomes
within their departments. - Collaborate with Operations, Quality,
and Brand teams to ensure learning supports service
excellence.
What we need from you:
- Bachelor’s degree
or equivalent professional experience. - Minimum 3–5 years’ experience
in Learning & Development, ideally within luxury hospitality or service-led
environments. - Proven experience implementing and driving enterprise
learning platforms (IHG University or similar). - Strong facilitation,
coaching, and stakeholder influencing skills. - Solid understanding
of adult learning principles and blended learning delivery. - Ability
to diagnose performance gaps and translate them into effective learning
interventions. - Confident communicator with credibility across
operational and leadership teams.
What you can expect from us:
We give our people everything they need to succeed, from a competitive
salary that rewards all your hard work to a wide range of benefits designed
to help you live your best work life – including impressive room discounts
and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where
we celebrate differences and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities to all
applicants. We promote a culture of trust, support, and acceptance, always
welcoming different backgrounds, experiences, and perspectives.
style="margin-left: 0px;">IHG gives every member of the team the Room to Belong,
Room to Grow, and a Room to Make a Difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
