JOB OVERVIEW:
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Check-in/check-out hotel guests in a timely and professional
manner; process all payments according to established procedures.
This position works during the overnight shift. The hourly pay rate
for this role is $17.75. We offer a comprehensive package of benefits including
paid time off, medical/dental/vision insurance, 401k, and many other benefits
to eligible employees.
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DUTIES
AND RESPONSIBILITIES:
style="font-family: "Arial Narrow", sans-serif;">Welcome guests in
a friendly, prompt and professional
manner.
-
style="text-align: justify;">Register guests, issue room keys, provide information on hotel
services and room location. Answer phones in a prompt
and courteous manner. -
style="text-align: justify;">Up-sell rooms where possible to maximize hotel
revenue. -
style="text-align: justify;">Accurately process all cash and credit card transactions
in accordance with established procedures including but not limited to posting
all charges, completing cashier and other reports, preparing deposit,
and counting/securing assigned bank.
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sans-serif;">Complete and transmit daily
accounting reports and prepare them for review by hotel
management
-
style="text-align: justify;">Issue, control and release guest safe-deposit
boxes. Communicate any outstanding guest requests or issues
to management that may require additional monitoring
or follow-up.
-
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text-align: justify;">Respond appropriately to guest complaints. Make
appropriate service recovery gestures in order to ensure total guest
satisfaction.
class="ortl-align-justify">May routinely book guest reservations
for individuals and/or groups that are requested either by phone or from within
the hotel; process cancellations, revisions, and information updates
on changes.
Promote teamwork and quality service through daily communications
and coordination with other departments.
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as assigned including guest room tours, concierge services, special guest
requests, etc.
Qualifications
and Requirements:
High School diploma or equivalent, plus
one-year front desk/guest service experience. Some college
preferred. Must speak fluent English.
Other languages preferred.
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ability to perform the following:
Frequently standing up behind the desk and front office
areas
Carrying or lifting items weighing up to 50
pounds
Handling objects, products and computer
equipment
Use a keyboard to operate various property management
and reservations systems, etc.
style="font-family: "Arial Narrow", sans-serif;">Other:
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Communication skills are utilized a significant amount of time when
interacting with guests and employees.
style="vertical-align: baseline;">Reading and writing abilities are utilized
often.
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are used frequently.
Problem solving, reasoning, motivating and training abilities
are often used.
style="font-family: "Arial Narrow", sans-serif;">Required to work
the overnight shift
May
be required to work other shifts, weekends, and/or
holidays.
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style="letter-spacing: -0.15pt;">Work Area: Front
Office
