Agent Front Desk

Role Purpose

The moment a guest steps into one of our
hotels, they walk into a genuinely memorable experience. As a Front Desk Agent,
you’ll not only be the person they rely on to handle transactions, offer local
insights and anticipate every detail of a friction-free experience. You’ll also
create the warm atmosphere that makes our guests feel at home in any location.
This position works during the overnight shift and is part-time.  The
hourly pay rate for this role is $17.75.  We offer a comprehensive package
of benefits including paid time off, medical/dental/vision insurance, 401k,
and many other benefits to eligible employees.

Key
Accountabilities

• Be the warm welcome that kicks off
  a memorable guest experience. 
• Acknowledge IHG Rewards Club members
  and returning guests, in person or on the phone 
• Take and manage
  guest bookings, up-selling opportunities and telling them about ways to improve
  their stay. 
• Handle cash and credit
  transactions. 
• Start every stay right by swiftly checking guests
  in and out - take IDs, hand out room keys, and control and release safety
  deposit boxes. 
• Stay one step ahead of guests’ needs – record
  and act on their preferences, and handle their messages, requests, questions
  and concerns.
• Be a trusted contact for all guests. Help them
  with anything from bill issues to local knowledge and loop in management when
  necessary. 
• Stay safe all the time.
  
  Following our safety procedures, you’ll report all incidents and wear any
  protective gear needed. 
• Take pride in your appearance and place
  as a brand ambassador. 
• Always know what events and activities
  are on the day’s schedule. 
• Jump into other ad-hoc duties when your
  colleagues need your help.

Key Skills &
Experiences

• Communication skills - guests will need to come
  to you with concerns as well as compliments, so you’ll be easy to talk
  to. 
• Your problem-solving skills will turn issues into
  opportunities,, so every guest leaves with great memories. 
• Fluency
  in the local language - extra language skills would be great, but
  not essential. 
• Literate and tech-savvy - you’ll need a good grasp
  of reading, writing, basic math and computers
• Flexibility - night,
  weekend and holiday shifts are all part of the job. 
• You’ll have
  a high school diploma or qualification. A college or university degree would
  be a bonus, but not essential. 
• Experience - ideally, you’ll
  have spent at least one year in a front desk or guest service
  position. 
• Strength - sometimes you’ll need to lift, push and pull
  big objects up to 50lbs (23 kg). This can involve bending
  and kneeling.

Work Area: Front
Office