Front Office Receptionist
Negotiable
Experience
3-5 years
Job Type
Full Time
Location
Canada, London
At Kimpton Fitzroy
London we are looking for a Front Office
Receptionist to join our team in Central
London
A “London Hotel Like No Other,” Kimpton Fitzroy
London is an iconic 19th-century building which meets the London of today:
From the outside, this landmark building, which occupies the eastern side
of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside,
though, contemporary interiors beckon the discerning traveller to settle in
and stay a while. Want to be part of this Lifestyle Luxury
property?
Our Front Office Receptionists support
the Front Office Manager to ensure a guest is met with a genuine welcome
and that their needs are attended to throughout their stay. We believe that
a stay at Kimpton Fitzroy London is a laid-back and original luxury experience
that offers guests the finer things without the fuss. No detail is too small,
and no request is too large.
As a Front
Office Receptionist, you’ll be 100%
you, bringing your authentic personality to everything you
do; be the ultimate host, confidently leading yourself
and making creative decisions that elevate every interaction; and spark
joy, using every tool available to craft meaningful and memorable
experiences.
Key
Responsibilities:
Greet guests, handle check-ins/check-outs, and assist
with inquiries.
Provide
accurate information and resolve issues promptly.
Maintain a clean, organized front desk and ensure smooth
communication between shifts.
Monitor security and adhere to hotel
protocols.
Handle guest
requests, queries, and concerns, and escalate when
necessary.
What We’re Looking
For:
Previous
hotel reception experience (4- or 5-star experience
preferred).
Strong
customer service skills and a proactive attitude.
Excellent communication skills (English required; additional
languages a plus).
Flexible with shifts, including weekends
and holidays.
If you're passionate about
delivering outstanding service and want to be part of a dynamic team, apply
now!
What’s in it for you as our Front
Office Receptionist:
We are part of the IHG
Hotels & Resorts family, one of the world’s leading hotel companies, with
a portfolio of 21 brands worldwide - which means global opportunities!
Our Front Office Receptionist enjoys a range of benefits
including:
£30,472 full time salary (£14.65 per hour) plus
great IHG perks!
Access
to Wagestream a financial wellbeing app giving you the opportunity to save,
track and withdraw your pay as you earn
it.
28
days holiday each year, including bank holidays, this increases up to a maximum
of 33 days (Pro Rated)
Free meals whilst on duty prepare by skilled
chefs!
Worldwide
employee and friends & family hotel room discounts
Employee assistance programme 24/7 and employee healthcare plan
with access to Mental Healthcare first aiders
We
are open 7 days a week 365 days a year and need people to work a range of shifts
and days - this means we can offer great flexibility if
required.
IHG has
been recognised as a ‘Best Employer 2025’ in the UK
by Mercer.
As a Disability Confident
Committed Employer, we are committed to providing an inclusive and accessible
recruitment process. Please let us know if you require any adjustments
or support at any stage, and your recruiter will assist
you accordingly.
At IHG Hotels & Resorts,
we are proud to be an equal opportunity employer. We firmly believe that all our
colleagues deserve to be treated equally and have the same opportunities
to develop and grow their skills within our business and provide equal
employment opportunities to all applicants and colleagues without regard to
an individual's, race, colour, ethnicity, national origin, religion, sex, sexual
orientation, gender identity or expression, age, disability, marital or familial
status, veteran status or any other characteristic protected by law.
