Senior / F&B Associate - voco Orchard Singapore

• To ensure that billing is accurate at all time
  in all the outlets.
• Encourage productivity and operational excellence and efficiency.
style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Actively use upselling
techniques to exceed guest expectations and increase revenue. style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Seek to minimize breakage
through correct and careful use and handling of hotel property
and equipment.
• Ensure
  that all orders need to be posted before served.
• Encourage teamwork and spirit in all areas of
  the department.
• To
  ensure that all outlet team members are aware of the objectives of
  the department (departmental metrics/goals).
• To ensure that all outlet team members are aware
  of the outlet and IHG brand standards.
• To always lead by example.
• To provide direction and support to the team
  daily.
• To keep
  excellent relationships with team, peers, and all other colleagues of
  the hotel.
• Executes and delivers a superior guest dining experience at the hotel’s
  restaurants and bars.
• Ensure a 100% consistency in IHG and voco brand service standard delivery
  in all areas and reviews on a regular basis.
• Enjoy regular guest contact with in-house
  and external guests.
• Engage in the welcome and recognition of VIP guests.
style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Ambassador of the Hotel in
and outside of the voco Orchard Singapore.
• Handle queries and complaints in a timely, efficient
  and diplomatic manner. Record them in outlet logbook and ensure manager on duty
  are communicated and informed.
• Identify and suggest all possible ways to increase quality,
  range and value for money of the all the food and beverage items available
  throughout the property.
• Ensure safety for all guests and team members alike as per Occupational
  Safety and Health Division guidelines.
• Be familiar with all risk management and emergency procedures
  of the hotel and fulfill his duties accordingly.
• To maintain a high guest service focus
  by approaching your job with the guests always in mind and being proactive in
  a timely manner towards their needs and request.
• To have a positive impact, taking personal
  responsibility and initiative to resolve issues, always clearly communicating
  with both guests and colleagues.
• To be motivated and committed, approaching all tasks
  with enthusiasm and seizing opportunities to learn new skills or knowledge
  in order to improve your personal performance.
• To be flexible, responding quickly and positively
  to changing requirements including the performance of any tasks requested
  of you.
• To
  maintain high team focus by showing co-operation and support to colleagues
  in the pursuit of team goals.
• Be aware of duty of care and adhere to occupational, health
  and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire
  and emergency procedures, and operate equipment safely and sensibly.
style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Initiate action to correct
a hazardous situation and notify supervisors of potential dangers. style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Log security incidents
and accidents in accordance with hotel requirements.

• Perform other duties
  as required.

   

What we need
from you

• Nitec in Hospitality Operations and/or Diploma
  in Hotel Management, Food & Beverage or related field, with 1-year related
  experience in Hotel Restaurants / Food and Beverage Restaurants.
style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Oral and written fluency
in English. Fluency in another language is an advantage. style="box-sizing: border-box; font-family: "Open Sans", sans-serif;
list-style-position: outside; text-indent: 0px;">Commitment to work rotating
shifts, weekends and public holidays.

• Great communication skills, ability to interact
  with guests, employees and third parties that reflect highly on the hotel,
  the brand and the company.