About us As the world’s largest family of luxury hotels,
we all take great pride in being genuine ambassadors of the InterContinental®
brand.
Shaped by decades of international know-how and local insights,
our passion for luxury travel spans cultures and customs. Inspiring us to create
warm and sophisticated experiences for those seeking a richer perspective on
the world.
Each of our hotels cultivates a distinctive style and ambience
where we embrace every opportunity to give our guests a personal and enriching
experience.
If you’d like to embrace a wider world of experiences
and opportunities, we’d like to welcome you to the world’s most international
luxury hotel brand.
Your day to day
- Assists in controlling and monitoring departmental costs on an ongoing basis
to ensure performance against budget - Assists in maintaining
a comprehensive, current and guest focused set of departmental standards
and procedures and oversees their implementation - Prepares
and administers detailed on boarding program for new staff. - Provide
input for probation and formal performance appraisal discussions in line
with company guidelines - Regularly communicates with staff
and maintains good relations. Coaches, counsels and disciplines staff, providing
constructive feedback to enhance performance
Hotel
Representative - Create a positive hotel image in every interaction
with internal and external customers while always adhering to hotel brand
standards. - Monitors appropriate standards of conduct, uniform, hygiene,
and appearance of staff. - Maintain high level of product knowledge
of special programs, events and current Hotel information in the hotel in order
to recognize and respond to guests needs - Reports directly to
and communicates with the Front Office Manager and/or Assistant Front Office
Manager on all pertinent matters affecting guest service and hotel operations.
- Supervises and directs Reception and Reservations personnel. Supports
and assists Front Office personnel and all departments at peak periods.
- Cooperates, coordinates and communicates with other hotel departments
as required. - Reacts to situations to ensure guests receive prompt
attention, personal recognition throughout the hotel and responding to guest
needs and resolves related problems
Financial Aspect
- Promotes inter-hotel sales and in-house facilities.
- Ensures front
line staffs comply with FIT marketing techniques and maximize sales.
- Checks billing instructions and monitors guest credit along
with analyzing/approving discounts, rebates, refunds Crisis Management
- Takes action with the Property Management Systems (PMS) in emergency
situation and fully conversant with all hotel emergency procedures.
What we need from you - Diploma or equivalent
in Hotel Management, Marketing, or related field. - Minimum 1 year
of relevant experience or similar capacity, or an equivalent combination
of education and work-related experience. - Related experience in
a luxury hotel is preferred. - Strong presentation, communication,
written and oral skills Adaptable in shifting working schedules and may
be required to work nights, weekends, and/or holidays. - Strong
interpersonal skills to develop and foster beneficial relationships
- High level of passion, enthusiasm and drive for result
- High level
of common sense and high skill of problem solving and decision making
- Problem solving, analytical, reasoning, motivating, organizational
and training abilities
What we offer In
return for your hard work, you can look forward to a highly competitive salary
and benefits package – including:
• 5-days work week
• Duty Meal
•
Uniforms/ Laundry Services
• Midnight Transportation
• Birthday
Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected
Restaurant
• Special Employee rate at all IHG Hotels worldwide
What's more, because your career will be as unique as you
are, we’ll give you all the tailored support you need to make a great start,
be involved and grow.
And because the InterContinental Hotels & Resorts
brand belongs to the IHG® family of brands, you’ll also benefit from all of
the opportunities that come from being part of a successful, global hospitality
company with over 4800 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to
the InterContinental Hotels & Resorts brand and IHG and we’ll make sure
you’ll have room to be yourself. Find out more about joining us today by going
to careers.ihg.com
