Duty Manager (Japanese Speaking) - voco Orchard Singapore

IHG Hotels and Resorts' first voco hotel in South East Asia is now open
on the world-famous Orchard Road!

voco Orchard Singapore provides guests
with the world-renowned voco™ experience from the moment they walk through its
doors. Famed to be hotels to count on, yet different enough to be fun, voco
hotels are unstuffy hotels where people feel comfortable to relax, and just get
on with life. Hotels that stand out from the crowd, voco combines familiar
comforts with the indulgences of a hotel, to create somewhere that’s dependable,
but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere
reliable, but different.

Your day to day

voco
Orchard Singapore is seeking a dynamic and passionate Duty Manager (Japanese
Speaking) to be part of our team.

As Duty Manager you are the connection
between the hotel leaders and the operational team.

But there’s more to it, you are also the one that makes sure the guests
are happy and operations run smoothly also outside of office hours. Simply said,
you are present when you are needed, and when you’re not, you have organised
your work in such a way that you do not have to worry about it. As Duty Manager
you are the person that knows every little corner of the hotel, and every
colleague, you can state that you are the voco™ expert.

In this role
you are connected to the Front Office, and you lead their shift while also
keeping an eye on the other operational departments. Together with the other
Duty Managers you divide the hours to cover the morning, evening and night
shifts. Your focus is always to make sure our guests feel welcome and can enjoy
the voco™ life.

You are responsible
for

• Maintaining a high level of guest satisfaction through
  actively communicating with the guests before, during and after
  the stay.
• Ensuring the quality of the hotel product is always at
  the highest possible level.
• Monitoring the service behaviors of hosts
  in all departments and ensuring the voco™ brand promise is delivered throughout
  the guest journey.
• Serving as “champion” of guest satisfaction,
  monitoring guest feedback and actively contribute during quality strategy
  meetings with the goal to improve overall guest satisfaction.
• The
  planning and assignment of work within Front Office, ensuring everyone knows
  the priorities of the day and guests are well taken care of.
• Training
  the team on brand standards and making sure all standard operating procedures
  are followed.
• Ensuring all procedures regarding safety & security
  are updated and followed closely.
• In an emergency you serve as first
  of point of contact to the Emergency Response Team and coordinate
  the response.
• Driving results and consistently deliver & inspire
  others byleading by
• Recommending or initiating any HR related actions
  where necessary.
• Communicating all pertinent information related to
  the expected arrival and departure of VIP’s and key guests.
  
  And ensure all special guest requests are communicated to the right
  departments.
• Promoting teamwork and lifestyle service through daily
  communication and coordination with other teams.
• Driving a great working
  environment for teams to thrive by connecting departments and creating the sense
  of one team.
• Developing awareness and reputation of voco® Orchard
  Singapore in the local community.
• Acting as Night Manager where required
  and executing night audit procedures while on shift during
  the night.
• Living the voco™ brand with pride, passion & energy.
  Creating & inspiring others to deliver memorable branded guest
  experiences.
• Promoting teamwork and lifestyle service through daily
  communication and coordination with other teams.
• Ad-hoc duties
  as required – unexpected moments when we have to pull together as a team to get
  a task done.

What We Need
From You

• Diploma in Hotel Management
  or equivalent.
• You should have 2 to 3 years working experience
  in similar role within the hotel industry.
• Proficiency in Excel, Word,
  PowerPoint will be required.
• Must speak fluent English
  and Japanese. 
• Able to working rotating shifts, weekends
  and holidays. 

What
We Offer

We’ll reward all your hard work with a great salary
and benefits – great room discount and superb training.

Join us
and you’ll become part of the global IHG family – and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together – we trust and support each other, we do the right thing and
we welcome different perspectives. You need to show us you care: that you notice
the little things that make a difference to guests as well as always looking
for ways to improve - visit www.http://careers.ihg.com to find out more about
us.