Do you see yourself as the Spa and Cluster
Recreation Manager for InterContinental Hotels Group® at Dubai Festival
City?
What’s your passion? Whether you're into
triathlons, exploring new restaurants, or dancing the tango, at IHG, we're
interested in you. We love people who apply the same amount of passion
and precision to their jobs as they do to their hobbies.
style="margin-left: 0px;">Imagine working for a company that gives you Room
to Be Yourself. Our commitment to our people is to deliver Room to Belong,
to learn and grow, to perform, to be recognized and rewarded, to be involved,
and to take the initiative and lead.
The
InterContinental Hotels Group® at Dubai Festival City consists of four hotels.
These include the luxury and lifestyle brand InterContinental, the lavish
long-stay InterContinental Residence Suites, the premium Crowne Plaza, and
the essentials Holiday Inn & Suites.
In addition to over 1,600 rooms, the cluster boasts a selection of 16
restaurants and bars, an impressive 3,800-square-metre Event Centre across two
levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious
Spa InterContinental, and state-of-the-art gym and swimming pool facilities.
We are looking for people who are friendly, welcoming, and full of life to join
over 1,200 colleagues who are always finding ways to make every guest's
experience an enjoyable one. We value the passion and enthusiasm of our
colleagues and encourage you to share your passion when you work with us.
style="margin-left: 0px;">
A little taste of your
day-to-day:- Oversee the daily spa and cluster recreation
operations across 4 cluster properties, ensuring smooth, efficient,
and guest-focused service delivery. - Ensure that Spa
InterContinental—featuring 10 private treatment suites, a VIP couple’s suite,
nail salon, lifestyle boutique, and guest areas are well maintained to
the highest standards of cleanliness, ambiance, and readiness. - Lead
the team with a strong guest-first mindset, fostering a culture of intuitive,
attentive, and personalised service. - Supervise and support the Spa
and Recreation Supervisors in managing team performance, scheduling,
and day-to-day operations. - Champion operational excellence by monitoring
workflows, anticipating challenges, and implementing service improvements across
all areas. - Drive colleague development through coaching, mentoring,
and structured training programmes to uphold luxury service
standards. - Regularly review and uphold all safety, hygiene, and wellness
protocols, ensuring full compliance with brand and regulatory
requirements. - Serve as a visible leader and role model, ensuring each
guest interaction reflects professionalism, warmth, and care in line with brand
values. - Conduct regular market and competitor analysis to maintain
a competitive edge in service delivery and innovation. - Collaborate
with the marketing team to develop and implement engaging, brand-aligned
promotional strategies. - Ensure all recreation areas across the cluster
consistently meet the highest standards of health, safety,
and sanitation. - Oversee compliance with fire, life, and safety policies,
including the effective implementation of safety standards
and procedures. - Manage the inventory of spa and recreational equipment
and supplies, ensuring optimal stock levels across the cluster. - Ensure
all new team members receive a comprehensive induction aligned with IHG brand
standards, hotel policies, and procedures. - Organise and deliver regular
in-house training sessions across all relevant areas to support ongoing
professional development. - Promote exceptional guest service across all
touchpoints and ensure the team consistently delivers warm, attentive,
and responsive experiences.
What
we need from you:
- Minimum of 3 years’ experience in
an assistant managerial or managerial role in spa, wellness, or recreation
within a five-star hotel or resort; cluster property experience is
an advantage. - Strong leadership, communication, and guest engagement
skills. - Proven ability to manage teams, schedules, inventory,
and budgets effectively. - High attention to detail, service quality,
and operational standards. - Proficiency in Microsoft Office; experience
with spa or recreation systems is an advantage. - Fluency in English;
additional languages are an asset. - Excellent organisational
and leadership skills. - Remains composed and performs well
in high-pressure situations.
What
you can expect from us:
We give our
people everything they need to succeed, from a competitive salary that rewards
all your hard work to a wide range of benefits designed to help you live your
best work life – including impressive room discounts and some of the best
training in the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate differences
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to all applicants. We promote
a culture of trust, support, and acceptance, always welcoming different
backgrounds, experiences, and perspectives.
IHG
gives every member of the team the Room to Belong, Room to Grow, and a Room
to Make a Difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
