General Manager Kimpton Kitalay

Join Kimpton Kitalay Samui and lead one of Thailand’s most
distinctive luxury lifestyle resorts.

Located on the shores
of Koh Samui, Kimpton Kitalay Samui blends barefoot luxury with Kimpton’s bold
lifestyle spirit, creating a destination known for exceptional guest
experiences, vibrant dining, and authentic local connections.

As General
Manager, you will take full ownership of the resort’s performance, leading
a high-performing team while driving commercial success, elevating the guest
experience, and strengthening the property’s position as one of the leading
luxury lifestyle resorts in the market. Working closely with ownership, you
will balance operational excellence with strategic commercial leadership,
ensuring sustainable growth across all revenue streams.

This is
an opportunity for a commercially minded leader who thrives in a dynamic resort
environment and enjoys building exceptional teams while delivering outstanding
business results.

Your day-to-day

As General
Manager, you will inspire an engaged team while delivering exceptional
financial, commercial and operational performance. You will:

• Lead
the overall commercial strategy for the resort, driving market share, RevPAR,
ADR, TRevPAR, GOP and overall profitability.
• Identify new revenue
opportunities across Rooms, Food & Beverage, Wellness, Retail, Events
and resort experiences to maximise total revenue.
• Partner closely
with Sales, Marketing, Revenue Management and Digital teams to develop
innovative commercial strategies, strengthen market positioning and outperform
the competitive set.
• Analyse business performance, market trends
and competitor activity to identify growth opportunities and adapt strategies
to changing market conditions.
• Lead annual business planning, budgeting,
forecasting and capital investment initiatives to maximise return
on investment.
• Build strong relationships with ownership, asset managers,
luxury travel advisors, corporate partners and key stakeholders to support
the resort’s long-term success.
• Foster a high-performance culture through
coaching, succession planning and leadership development.
• Ensure
exceptional guest satisfaction by maintaining Kimpton’s brand standards while
encouraging creativity, individuality and memorable guest experiences.
•
Champion operational excellence across all departments while continually
improving efficiency, productivity and service delivery.
• Lead change
initiatives, ensuring teams remain engaged, motivated and aligned throughout
periods of transformation.
• Maintain a safe, compliant and responsible
operating environment while representing the resort within the local
community.

What we’re looking for in you

• Proven
General Manager experience within luxury or lifestyle hospitality, ideally in
a resort environment.
• Exceptional commercial acumen with a demonstrated
ability to drive revenue growth, market share, profitability and owner
returns.
• Strong understanding of luxury resort distribution, revenue
optimisation, sales strategy and total revenue management.
• Experience
working closely with owners, asset managers and multiple stakeholders.
•
Proven track record of delivering strong financial performance through strategic
planning, commercial innovation and disciplined cost management.
• Strong
Food & Beverage background with experience developing destination dining
concepts and driving outlet performance.
• Ability to identify new business
opportunities and translate market insights into commercial success.
•
Inspirational leader with the ability to build, develop and retain
high-performing teams.
• Strong analytical and decision-making skills, using
data to shape business strategy and performance.
• Passion for delivering
exceptional guest experiences while maintaining operational excellence.
•
Fluent English required. Additional languages would be advantageous.