Front Office Duty Manager - voco™ Riyadh

We want to welcome you to a world of bringing True Hospitality to everyone.
When you join us at IHG®, you become part of our global family. A welcoming
culture of warmth, honesty and a passion for providing True
Hospitality.

 We pride ourselves on letting your personality
and passions shine, recognizing the individual contribution you make
and supporting your ambition to learn and create your own career path. In making
a difference to our guests and owners, colleagues and communities, every day
is a chance to create great and unique experiences, in your own way.With over
370,000 colleagues in nearly 100 countries sharing our values, there’s countless
opportunities at your fingertips.

 We’re growing; grow
with us.

 Exceptional design meets contemporary comfort at voco®
Riyadh . We’re on King Fahad Road at the heart of the city’s booming business
district.

Only 30 minutes from King Khalid International Airport . Opposite the Ministry
of Interior, and steps away from other government
offices.

Key
Responsibilities:

• Assist Front Office Manager
  in managing staff performance issues in compliance with company policies
  and procedures
• Evaluate levels of Guest satisfaction
  and monitor trends, with a focus on continuous
  improvement
• Maximize room occupancy at best rates and use
  up-selling techniques to promote hotel services
  and facilities
• Ensure Team Members have current knowledge
  of hotel products, services, pricing and policies, as well as knowledge of
  the local area, and are continuously trained to learn and understand policies
  and practices
• Maintain good communication and working
  relationships with all hotel departments
• Manage, train
  and develop the Front Office team
• Comply with hotel
  security, fire regulations and all health and safety
  legislation

Key
Requirements:

• A degree or diploma
  in Hotel Management or equivalent
• A minimum of 3 years
  of experience as Duty Manager in a 5-star Hotel
• Excellent
  leadership, interpersonal and communication
  skills
• Commitment to delivering a high level of customer
  service
• Ability to work on your own and as part of
  a team
• Familiar with Property Management
  Systems

In return
for your hard work, you can look forward to a competitive salary and benefits
package – including duty meals and discounted hotel accommodation worldwide.
What's more, because your career will be as unique as you are, we'll give
you all the tailored support you need to make a great start, be involved
and grow.

And because the voco Hotels & Resorts brand
belongs to the IHG® family of brands, you'll also benefit from all of
the opportunities that come from being part of a successful, global hospitality
company with over 5000 hotels in over 100 countries around the world.

So
whoever you are, whatever you love doing, bring your passion to voco and IHG
and we'll make sure you'll have room to be yourself. Find out more about joining
us today by going to careers.ihg.com.