Night Manager (Full Time) - InterContinental Brisbane

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

Australia, Brisbane

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Job Description

As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental®
brand.

Shaped by decades of international
know-how and local insights, our passion for luxury travel spans cultures
and customs. Inspiring us to create warm and sophisticated experiences for
those seeking a richer perspective on the world.

lang="EN-US">If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel
brand.

Nestled in the heart of Brisbane’s CBD,
InterContinental Hotel Brisbane will open to guests this winter, offering 319
spacious hotel rooms and suites, all day dining restaurant and lobby bar,
outdoor pool, fitness centre and Club Lounge, all in a prime location above
Queen Street Mall, perfect for exploring the city’s top attractions. With over
1800 square metres of meeting and events spaces, InterContinental Brisbane
offers versatile function rooms and a Grand Ballroom catering for up to 1000
guests, making it a great choice for business and leisure events
alike.

We like to lead from the front. So, we’re
looking for a Full Time Night Manager who sets their own high standards across
everything from cleanliness to productivity. You’ll champion our ‘one team’
approach to make sure you and your team deal effectively and efficiently
with all guest complaints, queries and suggestions.

lang="EN-US">A little taste of your
day-to-day:

Every day
is different at IHG, but you’ll mostly be:

Leading the way – managing guest experiences, team
performance and hotel operations
Prioritising
workload and ensuring your team deliver authentic, memorable
experiences
Developing your team’s skills
to drive results that positively impact on hotel
performance
Having authentic conversations
with guests to resolve issues, queries or concerns
lang="EN-US">Being first point of contact for any critical emergency
situations
Overseeing all credit
and financial transactions, maintaining cashier floats, ensuring secure handling
of funds, and completing accurate nightly audit balances.
lang="EN-US">Managing the night audit function, preparing detailed daily
financial reports and working closely with Finance to uphold accuracy
and compliance.
Championing IHG One
Rewards, ensuring 100% compliance in training and delivery of loyalty standards
across the team.

lang="EN-US">What We need from you:

style="list-style-type: disc;">

Front Office Night
management and team leadership experience for 2+ years in a property of similar
size & luxury standard

Depth of experience
dealing with complex service recoveries, you will be someone who is confident
to make decisions regarding guest complaints to ensure a positive outcome
for the guest and leading our team by example

lang="EN-US">Proven track record with success at working with loyalty schemes
and enrolments

Exceptional attention
to detail, organisational and time-management skills

lang="EN-US">Excellent communication and interpersonal abilities, with
a guest-first mindset

Strong ability to lead,
motivate, and coach a diverse team

A deep
understanding of luxury service standards and guest experience
personalization

Proficient in the use
of Microsoft Office and Opera

Calm under
pressure—handling complaints, emergencies, or operational hiccups without
disruption

Full working rights in Australia
without restrictions

Valid Responsible Service
of Alcohol and First Aid Certificate are required

lang="EN-US">Must have a Valid QLD Drivers License

lang="EN-US">Fluent in the English language; additional language skills would
be great, but not essential

Impeccable
grooming standards and good personal
hygiene

What You
Can Expect From Us

Join us and you’ll
become part of the global IHG family – and like all families, all our individual
team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do
the right thing, and we welcome different perspectives. You need to show us
you care - that you notice the little things that make a difference to guests
as well as always looking for ways to improve – in return we’ll reward all your
hard work with a great salary and benefits – including accommodation, package
benefits, great room discount and superb training.

lang="EN-US">We are proud to be IHG and we know you will be too.
Visit href="http://careers.ihg.com/"> lang="EN-US">http://careers.ihg.com to find out
more about us.

Don't quite meet every single requirement, but still
believe you'd be a great fit for the job? We'll never know unless you hit
the 'Apply' button. Start your journey with us today.