As Guest Experience Maker Coordinator (GEM), I will fully comprehend
the vision of Six Senses to help people reconnect with themselves, others
and the world around them and our values of local sensitivity and global
sensibility, crafted experiences, emotional hospitality, responsible and caring,
fun and quirky and pioneering wellness.
Sustainability, Wellness
and Out of the Ordinary experiences are at the core of everything we do at Six
Senses. I will safeguard these pillars and ensure full knowledge and active
participation of all our brand initiatives.
Duties
and Responsibilities
As Guest Experience Maker Coordinator
(GEM), I will assume full responsibility for the efficient operation in
the following:
- Check guest profiles and guest history prior
to the guest arrival and be familiar with all the information. - Notify
concerned departments for guest arrival and ensure that they have the guests’
history and preferences information before the arrival. - Coordinate
with departments for transfer related requests and assist guests with transfers
to and from the hotel if required. - Responsible for the daily operation
of the telephone operators, Six Senses app (Okami) during the shift
and administrative work. - Answer all inquiries in an efficient
and friendly manner, using guest names whenever possible and routing calls
to proper extensions. - Handle all long distance and local calls and relay
message if required. - Accept and deliver wake-up calls, messages
and facsimiles in a timely manner. - Assist in booking and taking requests
for reservations for any resort outlets and Experiences requests. - Ensure
proper handover of all outstanding matters for follow-up at the end of
the shift. - Utilize and ensure proper working condition of the telephone
switchboard, guest room telephones and equipment. - Inform any defects
of equipment or PBX system. - Update general messages and relevant
information from the guest via App for internal
communication. - Knowledge of all facilities and services offered
by the resort including all room rates, categories, as well as their location
and layout, credit policy of the hotel and reservation coding. Understand
the hotel's policy on guaranteed reservations and no-shows. - Offer
welcome drink and cold towel on arrival. - Escort guests accordingly
throughout the resort. - Collect any information about special dietary
requests, allergies or other safety conditions and coordinate with chef to meet
guests at meals. - Strictly adhere to LQA standards and guest comments.
Qualifications
To execute
the position of Guest Experience Maker (GEM), I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:
- High school
diploma or equivalent and at least 1 year experience in a similar hotel
operational setting. Hospitality diploma/degree from a recognized hospitality
school is preferred. - Technical skills include MS Office – Word, Excel,
PowerPoint and Outlook. I am also familiar with various hotel systems including
POS, PMS and CRM platforms.
I have excellent knowledge of guest related functions and guest service.
- Fluent in French & English
- European passport or Swiss
Valid authorization
The above is intended to provide
an overview of the role and responsibilities for a Guest Experience Maker
Coordinator (GEM) at Six Senses Crans Montana. It is not and does not infer
that the above is an inclusive and/or exhaustive list of the duties
and responsibilities inherent to the position.
Six Senses Crans Montana
is an equal opportunity employer. This policy applies to all terms
and conditions of employment.
