style="font-size: 12pt;">From the moment a guests steps into our hotel,
they walk into a genuinely memorable experience. As a Front Office Supervisor,
you’ll provide support to line colleagues as well as Front Office Leadership
to ensure the smooth running of Front Office Operations. You’ll also create
the warm atmosphere that makes our guests feel at home in any
location.
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A little taste
of your day-to-day:
style="font-size: 12pt;">
style="font-size: 12pt;">Guest Experience
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Ensure the Front Office Team delivers InterContinental Brand
Standard
style="font-family: "Times New Roman", serif;">Ensure all guests receive personalised experience – taking the time
to engage with guests
style="font-size: 12pt;">Ensure appreciated recognition is provided to our most
exclusive guests, IHG One Reward members & InterContinental
Ambassadors
style="font-family: "Times New Roman", serif;">Respond appropriately to guests’ complaints, solicit feedback and build
relationships to drive continuous improvement in guests’
satisfaction
style="font-family: "Times New Roman", serif;">People
style="line-height: normal;">Manage day-to-day staffing
and foresee staffing needs, plan and assign work
style="line-height: normal;">Ensure the Front Office Team
are trained on systems, service and quality standards
style="line-height: normal;">Provide regular feedback
to improve team member performance-
style="font-size: 12pt;">Act as a role model to all employees, showing
a positive approach to team spirit through team support
and communication
style="font-family: "Times New Roman", serif;">Financial
style="line-height: normal;">Maintain cost conscious
and adaptable to business need-
style="font-size: 12pt;">To be responsible for accurate financials transactions
and use of correct procedures -
style="font-size: 12pt;">Ensuring accurate daily reporting of all transaction
received and perform audit balances
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Responsible
Business
style="line-height: normal;">Check guests billing
instructions and guest credit for compliance with hotel credit policy and ensure
all transactions are handled in a secure manner
style="line-height: normal;">Cooperate and partner in
the implementation of workplace health, safety and wellbeing related
initiatives-
style="font-family: "Times New Roman", serif;">Participate in investigations of injuries and illnesses arising
from workplace activities. Recommend corrective actions to prevent or minimise
the chance of recurrence -
style="font-size: 12pt;">Facilitate the reporting of workplace
hazards -
style="font-family: "Times New Roman", serif;">Other ad-hoc duties - unexpected moments when we have to pull together
to get a task done
style="font-family: "Times New Roman", serif;">What we need from you
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style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Experienced – ideally,,
you’ve have spent at least 2 years in a front desk or guest service position
and one year in supervisory or team leader position
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style="font-size: 12pt;">Bachelor’s degree/ higher education qualification
or equivalent in Hotel Manager or Business
Administration
style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Communication skills –
guest will need to come to you with concerns as well as compliments, so you’ll
be easy to talk to
style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Your problem-solving
skills will turn issues into opportunities so every guest leaves with great
memories
style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Fluency in English –
extra language skills would be great, but
not essential
style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Flexibility– night,
weekend and holiday shifts are all part of the job
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style="font-size: 12pt;">Compliant – you’ll be above minimum age
required.
style="background-color: white; color: rgb(51, 51, 51); font-family: "Times
New Roman", serif;">Strong – sometimes
you’ll need to lift, push, pull big objects up to 23kgs.
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style="font-size: 12pt;">Literate and Tech-Savvy – you’ll need a good grasp
of reading, writing, basic maths and computers.
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style="font-size: 12pt;">What you can expect from
us:
style="font-size: 12pt;">You’ll be rewarded for your hard work with a suite
of benefits that supports you and your family’s well-being, including:
style="line-height: normal;">Paid birthday leave
-
style="font-family: "Times New Roman", serif;">Hotel perks like accommodation and food & beverage
discounts -
style="font-family: "Times New Roman", serif;">Enhanced parental leave
-
style="font-size: 12pt;">Proactive health days and flexible work options.
-
style="font-family: "Times New Roman", serif;">Your career journey will be supported through our lifelong development
program -
style="font-family: "Times New Roman", serif;">IHG Career Milestone celebrations
style="line-height: normal;">Transfer of entitlements
as you move and grow with IHG. -
style="font-size: 12pt;">Access to our discount retail platform that makes your
pay go even further
Our mission is to welcome everyone
and create inclusive teams where we celebrate differences and encourage
colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
regardless of race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.
style="font-size: 12pt;">IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our my Wellbeing Framework, we are committed
to supporting well-being in your health, lifestyle, and workplace.
