As part of the IHG global brand, we provide our
associates with a stable and respectful work environment, structured training,
and opportunities for career growth locally and internationally. We welcome
passionate hospitality professionals who are committed to teamwork, service
excellence, and Nepali hospitality values.
We like to lead from
the front. So, we’re looking for a Front Office Executive who sets their own
high standards across everything from cleanliness to productivity. You’ll
champion our ‘one team’ approach to make sure you and your team deal effectively
and efficiently with all guest complaints, queries
and suggestions
A little taste of your
day-to-day:
Every day is different at IHG,
but you’ll mostly be:
• Leading the way – managing guest experiences,
team performance and hotel operations
• Prioritising workload
and ensuring your team deliver authentic, memorable experiences
•
Developing your team’s skills to drive results that positively impact on hotel
performance
• Having authentic conversations with guests to resolve
issues, queries or concerns
• Being first point of contact for any
critical emergency situations
What We need
from you:
● Bachelor's degree/
Minimum Diploma or equivalent in related field preferred
● 2
years’ front desk/guest service leader experience
● Must be fluent
in spoken and written English
● Other languages may
be preferred
● Basic mathematics skills
● Excellent
communication, problem solving, reasoning and motivational skills
●
Working knowledge of hotel property management systems
● Willingness
to work evenings and weekends
What you
can expect from us:
We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member
of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
