class="normaltextrun">First impressions matter, but lasting impressions are
what set us apart. We're looking for a Club Lounge Attendant who is passionate
about creating personalised, luxury experiences for our most valued guests.
With genuine warmth, thoughtful attention to detail, and an instinct
for anticipating needs before they're expressed, you'll make every guest feel
recognised, welcomed, and completely at home.
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Accessed
exclusively by our club guests, our lounge provides an intimate and elevated
space, and luxury food & beverage offering. The lounge team works closely
with our Front Office department to ensure our guests have a memorable stay each
and every time.Every day is different,
but you’ll mostly be:
style="font-family: Calibri, sans-serif;">Deliver elevated luxury experiences
and guests receive an exclusive personalised experience
-
class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
vertical-align: baseline;">Providing a premium Food & Beverage service in line
with InterContinental brand standards; from our breakfast offering, afternoon
tea to evening drinks and canape service. -
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vertical-align: baseline;">Acknowledging our VIP's, IHG One Rewards members InterContinental
Ambassadors and returning guests. -
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baseline;">Anticipating guest
needs and providing tailored recommendations, from our Club Lounge food
and beverage offering to local restaurants, attractions,
and experiences
style="font-family: Calibri, sans-serif;">Acting as our guests' dedicated point
of contact, resolving enquiries and fulfilling requests with efficiency, care,
and personalised attention
-
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baseline;">Be
an InterContinental Insider always knowing what events and activities are on
the days schedule across the city.
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What We need
from you:
-
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vertical-align: baseline;">
class="normaltextrun">Communication skills - guests will need to come to
you with concerns as well as compliments, so you’ll be easy to talk
to
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the ability to work under pressure; thinking quickly on your feet and solving
problems promptly.
-
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baseline;">
class="normaltextrun">Your problem-solving skills will turn issues into
opportunities, so every guest leaves with great
memories -
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class="normaltextrun">Fluency in English – extra language skills would be great,
but not essential. -
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baseline;">
class="normaltextrun">Flexibility– night, weekend and holiday shifts are all
part of the job -
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baseline;">
class="normaltextrun">Current and Valid RSA
Certificate
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Safety Certification
-
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baseline;">
class="normaltextrun">Be an Australian permanent resident or hold a valid
Australian work visa with at least 6 months remaining at the time
of application.
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baseline;">
class="normaltextrun"> What you can expect from
us:
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You’ll
be rewarded for your hard work with a suite of benefits that supports you
and your family’s well-being, including:
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-
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vertical-align: baseline;">
class="normaltextrun">HIGA Award Level 3 - Base Rate $27.97per hour + Shift/
Weekend Penalties -
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class="normaltextrun">Paid Birthday leave -
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vertical-align: baseline;">
class="normaltextrun">Hotel perks like accommodation and food & Beverage
discounts
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parental leave
-
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baseline;">
class="normaltextrun">Proactive health days and flexible work
options.
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career journey will be supported through our lifelong development
program
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Milestone celebrations
-
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baseline;">
class="normaltextrun">Transfer of entitlements as you move and grow
with IHG.
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to our discount retail platform that makes your pay even
further.
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vertical-align: baseline;">
class="normaltextrun">Our mission is to welcome everyone and create inclusive
teams where we celebrate differences and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees regardless of race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran
status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
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style="font-family: Calibri, sans-serif;">IHG gives
every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our my Wellbeing
Framework, we are committed to supporting well-being in your health, lifestyle,
and workplace.
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vertical-align: baseline;">
class="normaltextrun">Don't quite meet every single requirement, but still
believe you'd be a great fit for the job? We'll never know unless you hit
the 'Apply' button. Start your journey with us today.
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